MyHealth Bundles Patient Navigators
Meet Our Navigators
Our patient navigators streamline your care within the Vanderbilt Health system and ensure that you have all the information you need for successful participation within the MyHealth Bundles program.
Connect with a Patient Navigator
Our patient navigators are available during normal business hours from 8 a.m. to 5 p.m., Monday-Friday.
- Phone: (615) 936-BNDL (2635)
- Online Patient Portal: MyHealthatVanderbilt.com
- Online Scheduling: Schedule a consultation
- Email: firstname.lastname@example.org. Please reserve email for generic bundles questions only. If you wish to discuss your personal information, please either call or send a message via My Health at Vanderbilt.
Please note: The MyHealth Bundles office is closed and our patient navigators are unavailable during the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
Patient Navigators Provide Compassionate Service
Roles and Responsibilities of the Patient Navigators
Though they are not clinicians, patient navigators wear a variety of hats to ensure every patient receives concierge-level support and service throughout their time in the MyHealth Bundles program. They serve as:
Educators. Patient navigators begin by conducting phone consultations with prospective patients to educate patients on the bundle they’re interested in and answer questions. Navigators then conduct eligibility screenings and begin the enrollment process if the patient qualifies. The navigators also stay up to date on changes in each bundle and clarify those revisions for patients so that they’re clearly understood.
Coordinators. Once patients are accepted into the bundles program, the navigators serve as a primary point of contact and coordinator for all their non-clinical needs. The navigators help patients manage their various visits, from booking initial doctor’s appointments to scheduling follow-up visits, ensuring a continuation of care that leads to better health.
Guides. Navigators provide maps and FAQ documents to help patients easily find their providers and overcome any barriers to care. They’re also a center of knowledge for details on participating clinics and facilities.
Supporters. Patient navigators track each patient through the process and provide them with updates to support them at each stage of their bundles journey. Navigators are easily accessible and can be reached through a variety of channels, such as phone calls to (615) 936–2635 and messages through My Health at Vanderbilt.
Whether they are enrolling a new MyHealth Bundles patient or scheduling a post-op visit for a current patient, Vanderbilt Health’s patient navigators are positively changing the way patients experience care.