Financial Assistance

Overview

Vanderbilt University Medical Center is committed to giving its patients the highest level of care regardless of their ability to pay.

Please tell us if you cannot pay your bill in full — we can help.

Our customer service representatives can help you fill out applications for various community and government-sponsored programs, and describe our financial assistance policy and payment plan options.

Patients who do not have insurance or have limited insurance benefits and receive treatment at a VUMC facility may be eligible for financial assistance under our financial assistance policy.

Financial hardship is evaluated on a case-by-case basis.

Billing-Related Assistance

Patient Estimates: (615) 936-6639
Financial Counseling: (615) 936-3938
Billing Statements: (615) 936-0910
Vanderbilt Wilson County Hospital services before April 23, 2020: (866) 402-3211

Amounts Generally Billed

IRS Section 501(r) requires hospitals to limit the amounts charged for emergency and other medically necessary care provided to individuals eligible for financial assistance to no more than the amounts generally billed (AGB) to insured individuals. VUMC calculates AGB percentages using the “Look-Back” method and including Medicare fee-for-service and all private health insurers that pay claims to VUMC.

VUMC, except Vanderbilt Wilson County Hospital (VWCH), AGB:

As of April 29, 2020, the AGB percentage for patients who receive services at VUMC, except Vanderbilt Wilson County Hospital, based on the period ending December 31, is 31 percent of total billed charges for Eligible Health Care Services, resulting in a discount of 69 percent.

Vanderbilt Wilson County Hospital AGB:

As of April 29, 2020, the AGB percentage for patients who receive services at Vanderbilt Wilson County Hospital, based on the period ending January 31, is 15 percent of total billed facility charges for Eligible Health Care Services, resulting in a discount of 85 percent.

Financial Assistance Plain Language Summary

The Financial Assistance Plain Language Summary will introduce you to the VUMC Financial Assistance program, provide a summary of VUMC’s Financial Assistance Policy, and explain how to apply for assistance.