Financial Assistance Plain Language Summary
Financial Assistance Eligibility
We are committed to giving our patients the highest level of care, regardless of their ability to pay.
Please tell us if you cannot pay your bill in full. We can help. Our financial counselors can help you fill out applications for various community and government-sponsored programs for financial assistance, as well as describe our financial assistance policy and payment plan options.
Patients who have little or no medical insurance and receive treatment at a VUMC facility may be eligible for financial assistance under VUMC’s financial assistance policy. Financial hardship is evaluated on a case-by-case basis.
Cosmetic, elective, experimental, transplant services and other elective services may not be eligible for a financial assistance discount.
Application Process
Financial assistance applications are available:
- Online at VanderbiltHealth.com/FinancialAssistance
- Or by calling or visiting customer service (see facility addresses and phone numbers listed under Qualification)
- Or by submitting a request by mail to 3841 Green Hills Village Dr., Ste. 200, Nashville TN 37215
To apply for financial assistance, a formal application may not be required. You will need to answer a standard set of questions to find out if you are eligible.
The amount of financial assistance is based on income and family size compared to the Federal Poverty Guidelines, using a sliding scale. We typically can give you a decision about financial assistance within 30 days after we get your application.
Qualification
Qualification for financial assistance is based on adjusted gross income of the patient (or patient’s household if filing taxes jointly) for the current year or prior year compared to Federal Poverty Guidelines. For emergency or other medically necessary care, an eligible individual may not be charged more than amounts generally billed to individuals with insurance. Discounts are provided as shown on the Charity Guidelines for services provided at Vanderbilt University Medical Center. Please see the Appendix to the Financial Assistance Policy for applicable charity guidelines.
We encourage you to apply for financial assistance if you are unable to pay all or part of your VUMC bill. Financial Assistance applications are available online.
If you have general questions about the financial assistance eligibility process, email financial.assistance@vumc.org.
If you want to speak with a Customer Service Representative that can help with the application or payment plan process, contact them Monday - Friday 8 a.m. to 5 p.m., at the following locations.
Vanderbilt University Medical Center
3841 Green Hills Village Dr., Ste. 200
Nashville TN 37215
(615) 936-0910
Vanderbilt Wilson County Hospital
1411 Baddour Parkway
Lebanon, TN 37087
(615) 936-0910
Vanderbilt Bedford Hospital
2835 US-231
Shelbyville, TN 37160
(615) 936-0910
Vanderbilt Tullahoma-Harton Hospital
1801 N. Jackson St.
Tullahoma, TN 37388
(615) 936-0910
Vanderbilt Clarksville Hospital
651 Dunlop Ln.
Clarksville, TN 37040
(615) 936-0910
More information
Visit any Guest Services location in the hospital or clinics and ask to speak with a Financial Counselor. The Financial Assistance Policy and Financial Assistance Application are available in English, Spanish (all locations) and Arabic (Davidson County only).