View and Change Account Settings

Overview

The following instructions will help you manage your My Health at Vanderbilt account. If you lose your password or forget your username, our step-by-step instructions will guide you through the process.

To access your account settings, select Settings from the top menu.

My Health at Vanderbilt Account Settings Menu

Sign up for a My Health at Vanderbilt account

When you sign up for a My Health at Vanderbilt account, you gain access to a powerful tool to help you manage your healthcare information. You can:

  • Schedule an appointment
  • View your test results online
  • Pay your bill
  • Request a prescription refill
  • Email your provider
  • Check your child's records and vaccination history
  • Review your lab results or other tests over time

If you don’t already have a free My Health at Vanderbilt account, sign up today. To register for an account for a person under 18, follow the instructions on Accessing Your Child’s Medical Record.

Sign up without an activation code

To register for a My Health account:

  • Go to My Health at Vanderbilt. Click “Create New Account."
  • Complete the form with your personal information. Click “Next.”
  • You will receive an email immediately (or a letter if requested) with your activation code.
  • Once you receive your activation code go back to My Health at Vanderbilt. Click “Use Activation Code.”
  • Complete the form with activation code, last 4 digits of your social security number and your date of birth. Click “Next.”
  • You now have access to your personal health record online.
  • You can also download the My Health at Vanderbilt mobile app to have access to your health records from your mobile phone or tablet. Just visit the Apple App Store or Google Play for Android.

If you are visiting a Vanderbilt clinic, just ask for help in setting up your account.

Resetting your password

You may need to reset your password before you log in to your account or if you get locked out of your account. Remember, your password cannot be the same as your My Health username. For increased security, you must use a combination of numbers and letters (lowercase and uppercase) in your password.

To reset your My Health account password:

  • Click on "Update Password" on the home page.
  • Enter your information and click "Next."
  • We will verify you using our third-party system and you will be prompted to enter and confirm your new password. Remember, you must use a combination of numbers and letters (lowercase and uppercase) in your password.
  • Click “Next.”
  • To change your security question/answer, enter your password, and then click on the dropdown to select the question you would like to answer, then type the answer.
  • Click “Save Security Question” when finished.
  • You have now successfully changed your password. Make sure to keep your password in a safe place, if you need help remembering it.

Recovering your My Health username

If you forget your My Health username, you can still access your account by submitting a request to recover it. You will then receive an email to the address on file in your account.

If you are still having trouble or do not have a valid email address on file, contact our help desk at (615) 343-HELP (4357) for help accessing your account. 

To recover your username:

  • From the log-in screen of My Health at Vanderbilt, choose “Forgot Username?” that appears under the green sign in button.
  • Fill in your first name, last name, last 4 digits of your Social Security number and your date of birth.
  • Click “Submit” on the bottom of the screen.
  • You will then receive an email to the address on file in your My Health account.

Changing your password

You may want to change your password from time to time. Remember, your password cannot be the same as your My Health username. For security reasons, you must use a combination of numbers and letters (lowercase and uppercase).

To reset your password:

  • Go to MyHealthAtVanderbilt.com and select "Update Password"
  • Fill in the information on this screen:
  • We will verify you using our third-party system and send an email to the email address associated with your account. Please click on the link in the email you receive to reset your password.

You can also update your password and security questions here:

  • Click on "Settings" from the top menu and select "Security Settings" from the drop-down menu.
  • Enter your current password.
  • Enter and confirm your new password. Remember, you must use a combination of numbers and letters (lowercase and uppercase).
  • Click "Save Password."
  • To change your security question/answer, enter your password, then click on the dropdown to select the question you would like to answer.
  • Click "Save Security Question."

You now have successfully changed your password and security question. Make sure you store your password in a safe place.

Updating your account preferences, including scheduling, notification settings and caregiver information

To update your mailing address and information in your My Health account:

  • Click on Settings from the top menu and select "My Profile" from the drop-down menu.
  • You will see the patient information we have on record for this account.
  • To update information shown, choose “Change My Information” from under the patient information section.
  • If you are updating your information, enter your updates and choose “Accept Changes” at the bottom of the screen. Allow 24 hours for information to be updated.

To update your email address:

  • Click on Settings from the top menu and select "My Profile" from the drop-down menu.
  • You will see the patient information we have on record for this account.
  • To update information shown, choose “Change E-mail Address” from under the patient information section.
  • Click on the blue pencil image next to your email address.
  • Type the email address where you would like to receive My Health at Vanderbilt notifications and click the green checkmark to complete.

Adding a delegate to your account

My Health at Vanderbilt makes it easy for you to give a loved one or caregiver access to your account. We call that person with access to your account a delegate.

Your delegate can have access to all of the following areas of your account or only those areas you authorize:

  • Secure messaging (only one delegate can have access to secure messaging)
  • View and pay bills
  • View insurance
  • Prescription alerts
  • View clinical record
  • View appointments
  • View and update your personal information

You can remove a delegate's access to any function at any time. If you invite someone to be your delegate, you accept full responsibility for giving and removing access.

In the event of your death, the delegate may continue to access the account for 30 days. After that, the account will be locked to protect the patient's medical information.

NOTE: The delegate must have his or her own My Health at Vanderbilt account with a unique username and password, even if they are not a patient. Register Here.

To assign a delegate your My Health account:

  • Click on "Settings" from the top menu.
  • Choose "My Accounts."
  • Click on “Invite a Delegate for My Account” under “Permissions.”
  • Complete the delegate information. You must know the delegate’s date of birth, contact information and My Health at Vanderbilt username to send the invitation.
  • You can choose the type of access to give a delegate under the drop-down menu “Access to Grant Delegate”.
  • Choose “Submit Request” at the bottom of the screen.

Obtaining access to your child’s My Health account

It is important for parents to have access to their child's health information. We can help you set up this access if your child is younger than 18. Only parents and legal guardians can have access.

You must have your own My Health account before accessing your child's account. You don’t need to be a patient at Vanderbilt to have an account. Sign up today at myhealthatvanderbilt.com.

To access your child’s account, you will need to complete an application at any Vanderbilt clinic. The next time you are at one of your child’s appointments, ask the staff for an application. They can help you with the process.

If you have more than one child, you must fill out an application for each.

Within five to seven business days after receiving your application, we'll send an approval email to the address on your application. You can then access your child's account by logging into your account and clicking on your child's name.