Quality and Patient Safety

At Vanderbilt, our standard is excellence in everything we do. From explaining medical conditions in plain English to successfully completing the most complex surgeries, we strive to be the best.

Below are some snapshots of how we're doing in several key areas, including patient care, preventing infections and reducing readmissions. We update this information quarterly, and we hope you find it useful as you make your healthcare decisions.

If you have a question or comment about patient care, please contact the Office of Patient Relations.

Phone: (615) 322-6154
Fax: (615) 343-4163

Office hours are 8 a.m. to 5 p.m., Monday through Friday.

Staying Safe During COVID-19

Staying safe is essential. So is your health.

From masks and screening to limited visitation and "social distancing," we're taking a careful approach so we can continue to provide the important healthcare you need, safely.

Patient satisfaction survey

Each year an independent firm asks Vanderbilt patients what they thought of their experiences here. We strive to give every patient personalized, world-class care, and we value every comment.

Overall hospital rating

94% of patients rated Vanderbilt University Medical Center as excellent or very good.

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

Overall rating of Vanderbilt Hospital

Communication with nurses

97% of patients rated Vanderbilt University Medical Center as always or usually satisfied regarding communication with nurses.

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

Patient rating of communication with nurses at Vanderbilt Hospital

Communication with doctors

96% of patients rated Vanderbilt University Medical Center as always or usually satisfied regarding communication with doctors.

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

Patient response to communication with doctors at Vanderbilt Hospital

Response of hospital staff

91% of patients rated Vanderbilt University Medical Center as always or usually satisfied with response of hospital staff.

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

Patient survey of response of staff at Vanderbilt Hospital

Cleanliness of hospital environment

90% of patients rated Vanderbilt University Medical Center as always or usually satisfied with hospital cleanliness.

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems

Patient response to cleanliness of Vanderbilt Hospital's environment

Quietness of hospital environment

89% of patients rated Vanderbilt University Medical Center as always or usually satisfied with hospital quietness.

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

Patient response to quietness of Vanderbilt Hospital's environment

Pain management

94% of patients rated Vanderbilt University Medical Center as always or usually satisfied with their pain management.

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

Patient response to pain management at Vanderbilt Hospital

Communication about medicine

82% of patients rated Vanderbilt University Medical Center as always or usually satisfied with communication about medicine.

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

Patient response regarding communication about medicine at Vanderbilt Hospital

Discharge transitions

89% of patients rated Vanderbilt University Medical Center as yes, satisfied with discharge transitions.

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

Patient response about discharge transitions at Vanderbilt Hospital

Recommend the hospital

97% of patients rated Vanderbilt University Medical Center as definitely yes or probably yes in terms of recommending the hospital to others.

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)

Patient response to recommending Vanderbilt Hospital

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