Access Appointments and Prescriptions
Scheduling or requesting a follow-up appointment
If you have seen a provider within the last three years, you can request a return appointment with that provider through our easy online form. For many providers, you can choose the date and time most convenient for you and schedule immediately.
If the clinic you need does not have appointments listed online, you will complete the “Request an Appointment” section of the form.
- Click on Appointments from the top menu.
- Click "Schedule a Return Visit."
- Update your personal information or confirm that it is correct. To edit the information, click “Edit Demographics.”
- To confirm all your personal information is correct, select the “This Information is Correct” box. Click “Continue” at bottom of page.
- The next step is to confirm your insurance information. You can add insurance information and click “Submit,” or you can confirm all information is correct by selecting “This Information is Correct." Then click “Continue” at bottom of page.
- You will then select the location where you would like to schedule an appointment.
- If the location you have chosen doesn’t have direct online scheduling, you may be prompted to continue to the “Request an Appointment” form. After completing the form, you will be contacted directly or you can call (615) 343-4444.
- If the location does have direct online scheduling, you will then be prompted to choose your provider. You will only see the names of providers you have seen in the last three years.
- Complete the online form with your preferred appointment date and time. Click “Continue.”
- Choose the date and time you would like to schedule your appointment by clicking on the box displaying that date/time and provider.
- The final step to scheduling your appointment is to complete the question “Why do you want to be seen?”
- Choose “Make Appointment.”
- If your provider has any questions about your upcoming appointment, you will be contacted.
Scheduling or requesting an appointment with a new doctor
My Health at Vanderbilt makes it easy to request to see a new provider. You can complete the online request form by following the instructions below or call the appointment desk at (615) 343-4444.
- Click on Appointments from the top menu in My Health at Vanderbilt.
- Click "Request an Appointment."
- Complete the request form and choose “Send” at the bottom of the screen. Someone will contact you to schedule your appointment.
Requesting a medicine renewal or refill
My Health at Vanderbilt makes it easy to request a refill for your medications. If you do not have any refills left on your prescription, you can also request a renewal of your prescription through My Health.
- Click on Messaging from the top menu and select "Request a Refill" from the drop-down menu.
- You will then see a list of all of your prescriptions available for refill in your My Health record.
- Choose the prescription you wish to refill. If your medicine is not on the list, choose “Other” and complete the details of your request in the comment box.
- Choose “Continue” on the bottom of screen.
- Choose the pharmacy location and pickup date to pick up your medicine. Choose “Submit Request.”
- If there are no refills available for the prescription you have chosen, we will submit a request to your doctor’s office. This process may take a few days. You can also contact your doctor's office directly.
Checking in online for an upcoming appointment (eCheckin)
My Health at Vanderbilt can help you save time by completing some of the check-in paperwork online before your next appointment. You'll still need to do a quick check-in at the registration desk when you arrive.
There are six items to review: demographics or personal information, payment information, medications, allergies, current health issues and health questionnaires. These can take some time, but you can save your information along the way and finish the process later.
- Click on Appointments from the top menu and select "Appointments and Visits" from the drop-down menu.
- You will then see a list of all your upcoming appointments. Choose “eCheck-In” next to the visit you would like to pre-check-in for.
- Review your personal information. If the information is correct, click the “This Information is Correct” box.
- If you need to make changes, click on “Edit Demographics.” When finished reviewing or correcting your demographics, click “Continue.”
- You will now be asked to review any outstanding balances. If you wish to pay that balance, click on “Amount Due” or “Other Amount” to continue with payment. At this time you can also choose to “Pay Outstanding Balances Later” by choosing that box.
- If you have chosen to pay an outstanding balance, you will then be prompted to enter your credit card information and confirm payment.
- If you have chosen to pay later, choose the “Pay $0.00” to continue.
- Next you will need to review your list of medications. If the information is correct, choose “This Information is Correct” and click “Continue” at the bottom of the screen.
- If you are no longer taking a medication, click the red “Remove” box next to the medication.
- Then select your preferred pharmacy or enter a new Pharmacy and check “Continue” at the bottom of the screen.
- Next you will confirm and/or update your allergies. If the information is correct, choose “This Information is Correct” and click “Continue” at the bottom of the screen.
- If you would like to add or remove an allergy, choose the appropriate box and complete the information on your allergy. Next, click “Continue” at the bottom of the screen.
Current health issues
- You will be asked to describe your current health issues so your provider has all the information needed for your visit. You can remove any issues by clicking the red “remove” button, or you can add an issue by choosing “Add a Health Issue.”
- Next, click “Continue” at the bottom of the screen.
You may also need to complete some questionnaires before your next appointment. Typically, you will need to complete Medical History, Surgical History, Family History and Social History. When possible, the questionnaire will be pre-completed with information from your health record.
If the forms are blank, go through the list selecting any items that apply to you and entering the date first noted.
- Once you have completed all the questionnaires, click “Submit and Continue.”
- Your previsit paperwork is now complete, but you will need to stop by the registration desk when you arrive for your appointment.
Joining a waitlist for an earlier appointment
Vanderbilt Health is offering a new way to get an earlier, more convenient time for your next appointment if one becomes available. It's one of many new features in the latest version of My Health at Vanderbilt, our secure patient website and mobile phone app.
To take advantage of this feature, sign in to your My Health at Vanderbilt to ensure it’s active. You can do so by going to MyHealthAtVanderbilt.com. My Health at Vanderbilt is also available as a mobile app. Download it from the Apple App Store or Google Play.
Once you are active on My Health at Vanderbilt, here's how to join a wait list:
When you make an appointment in person or by phone, if we are unable to schedule you on your preferred date, we will offer you the option to be placed on a wait list. You can also place yourself on a wait list for most clinics on the My Health at Vanderbilt website or mobile app. Just locate your scheduled visit under "My Appointments" (in the website) or "Appointments" (in the mobile app). If it's available, select the "Get on Wait List" option.
Once you are on a wait list, you will be notified by My Health at Vanderbilt as cancellations occur and earlier appointments become available. You can receive a notification on your phone if you activate the "Notifications" feature on the "Account Settings" page of the mobile app. Otherwise, you'll just receive an email.
Sign in to My Health at Vanderbilt to claim the new appointment time or keep your existing appointment. You'll have two hours to accept. New openings are first come, first served.
This is just one of the many helpful features in My Health at Vanderbilt. It’s is also the easiest way to communicate securely with your Vanderbilt providers, review and request appointments, check your medical records and test results, update prescriptions and more.
If you have any questions about appointment wait lists or My Health at Vanderbilt, call (615) 343-HELP.