Vanderbilt Clarksville Billing

We're here to help you understand the billing process and answer your questions.

Below, you'll find information to help you understand the process from before you make your appointment through getting and paying your bill after your appointment.

You'll find information about understanding billing terms, how to get estimates of out-of-pocket costs and financial assistance.

It all starts with understanding your responsibility and our commitment to you.

For your convenience, we offer a few different ways to pay your bill.

Pay your bill for Vanderbilt Clarksville Hospital

• Online through My Secure Bill
• By phone through (866) 405-0066; available 24 hours a day

To establish a payment plan for a bill from Vanderbilt Clarksville Hospital or for more information about a bill, please call (866)-405-0066.

Pay your bill for Vanderbilt Clinics in Clarksville, Dover and Pleasant View

• Online through this link
• By phone through (877) 455-4778; available between 8 am and 5 pm CST.

For more information about a bill from Vanderbilt’s clinics in Clarksville, Dover or Pleasant View, please call (877) 848-1457.

We are committed to giving our patients the highest level of care regardless of their ability to pay.

Please tell us if you cannot pay your bill in full — we can help.

Our customer service representatives can help you fill out applications for community and government-sponsored programs. We can explain to you our financial assistance policy and payment plan options.

If you are a patient who does not have insurance or has limited insurance benefits, and you receive treatment at our facility, you may be eligible for help under our financial assistance policy.

Financial hardship is evaluated on a case-by-case basis.

Amounts Generally Billed

IRS Section 501(r) requires hospitals to limit the amounts charged for emergency and other medically necessary care provided to individuals eligible for financial assistance to no more than the amounts generally billed (AGB) to insured individuals. VCH calculates AGB percentages using the “Look-Back” method and including Medicare fee-for-service and all private health insurers that pay claims to VCH.

As of April 30, 2025, the AGB percentage for patients who receive services at VCH, based on the 12 months period ending December 31, 2024, is 8% of total billed facility charges for Eligible Health Care Services, resulting in a minimum required discount of 92%.

If you want to speak with a Customer Service Representative that can help with the application or payment plan process, please contact them Monday - Friday 8 a.m. to 5 p.m., at the following locations.

Vanderbilt Clarksville Hospital
651 Dunlop Lane
Clarksville, TN 37040
(931) 502-1965 or (931) 502-1964

For estimates related to services scheduled at Vanderbilt Clarksville Hospital, please call (931) 343-0010.

For estimates related to services scheduled at Vanderbilt clinics in Clarksville, Dover or Pleasant View, call the clinic where the service is scheduled to request a price estimate.