Patient and Family Promise

Vanderbilt Health's Patient and Family Promise

Vanderbilt University Medical Center is committed to deliver excellent personalized care for you and your family. This is our promise to you.

We Promise To ...

Include you as the most important member of your health care team  Respect your right to privacyWork with you to coordinate your care  Personalize your care with a focus on your values and needsCommunicate clearly and regularly  Serve you and your family with kindness and respect

Contact Us

We expect everyone at Vanderbilt to keep these promises to you and your family.
We welcome your feedback.

If you have comments or concerns about your care, contact our Office of Patient Relations at PatientRelations@vumc.org or (615) 322-6154.