MySpineHealth FAQs

MySpineHealth provides a concierge clinical and service experience for spine surgery patients. The program is an innovative approach that coordinates and “bundles” all the services a spine surgery patient will receive as a part of their experience.

Types of spine procedure bundles offered:

• Cervical Spine Procedure 
• Lumbar Fusion 
• Lumbar Decompression Procedure

This program provides spine patients with a high-touch care experience through an assigned Vanderbilt Health patient navigator, facilitated access to Vanderbilt Health providers, and an enhanced focus on convenience and communication with predictable out-of-pocket costs.

Please visit your employer’s benefits website to confirm, or contact one of our patient navigators through the Chat box below.

Please check with your employer to confirm eligibility for the bundle, or contact one of our patient navigators through the Chat box below.

Spine care is complicated. To better understand your eligibility, contact one of our patient navigators through the Chat box below.

Eligible employees must enroll with a patient navigator. Start a conversation with a patient navigator in the Chat box below or schedule an appointment at this link.

You must be enrolled in a bundle-eligible health plan. You can move between bundle-eligible health plans mid-bundle, but you cannot transition to an ineligible health plan and stay in the bundle. If you make any changes to your health plan, please contact your patient navigator. Please visit your employer’s benefits website to confirm which health plans qualify, or contact one of our patient navigators through the Chat box below.

The program is designed to provide coordinated spine surgery care from the initial surgical consult through 90 days after a lumbar decompression procedure and 180 days after a lumbar fusion procedure or cervical spine procedure. Services include:

• Concierge service with a dedicated patient navigator
• Services delivered by Vanderbilt University Medical Center during the bundle related to your spinal procedure
• Convenient telehealth services for qualified patients covering post-surgery appointments
• Physical therapy and occupational therapy
• Free educational classes

• Services outside of the program window
• Non-spine-related care
• Combination of anterior/posterior approach for cervical fusion
• Neurostimulator insertion or care
• Outpatient prescription drugs

For a current list of locations participating in the bundle program, view this link for a searchable map. The map may take a moment to load depending on your internet connection.

Bundle coverage begins upon bundle enrollment and from the initial patient consultation with an eligible VUMC surgeon. It ends 180 days post-surgery for the lumbar fusion and cervical spine procedures, and 90 days post-surgery for the lumbar decompression procedure.

Any spine-related appointments and/or services that occur after the bundle ends will be billed to your traditional health insurance.

Prior to your first appointment, we recommend reading the article below, "Reimagining Spine Surgery."
 
It's also helpful to come prepared with answers to the following questions: 

• How long have you had back and/or neck pain?
• Did a provider recommend that you seek a surgical opinion for your ailment?
• Have you had imaging as part of the evaluation of your back pain? What type of imaging was performed? When was it performed?
• Have you attempted treatment for your condition?

At-work or workers' compensation injuries are not eligible to participate in the MySpineHealth Bundle.

While spine surgery is an effective treatment for the right patient, it’s not the right solution for everyone. The best way to determine if spine surgery is right for you is through an in-person consultation with one of our spine surgeons. A surgeon’s expertise and patient decision aids will help you think through the options and determine the best course of care for your unique spine health needs. 

If you don’t clinically quality for surgery and the MySpineHealth Bundle, the Vanderbilt Spine Center offers a full spectrum of services that are much less invasive, including physical therapy, medications and injections.

Start a conversation in the Chat box below to check your eligibility. If you are eligible or have additional questions, schedule an appointment at this link.