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MySpineHealth FAQs

What is the spine surgery bundle?

MySpineHealth provides a concierge clinical and service experience for spine surgery patients. The program is an innovative approach that coordinates and “bundles” all the services a spine surgery patient will receive as a part of their experience.

Types of spine procedure bundles offered:

  • Cervical Fusion 
  • Lumbar Fusion 
  • Laminectomy (Lumbar Decompression)

How will this new program benefit spine surgery patients?

This program provides spine patients with a high-touch care experience through an assigned Vanderbilt Health patient navigator, facilitated access to Vanderbilt Health providers, and an enhanced focus on convenience and communication with predictable out-of-pocket costs.

What does the spine bundle cost?

Please visit your employer’s benefits website or speak with a patient navigator to confirm.

Who is eligible?

Please visit your employer’s benefits website or speak with a patient navigator to confirm. 

Do I qualify if I am already receiving spine care or previously had a spine surgery?

Spine care is complicated. To better understand your eligibility, please speak with a patient navigator.

Do I need to enroll?

Yes. Eligible employees must enroll prior to the surgery. 

How do I enroll in the bundle?

If eligible, a patient navigator will enroll you in the program.

What services are “bundled” in MySpineHealth?

The program is designed to provide coordinated spine surgery care from the initial surgical consult through 3 months after surgery for Laminectomy and 6 months after surgery for Fusion surgery. Services include:

  • Concierge service with a dedicated patient navigator
  • Services delivered by Vanderbilt University Medical Center during the bundle related to your spinal procedure
  • Convenient telehealth services for qualified patients covering post-surgery appointments
  • Free educational classes

What services are not covered by the bundle?

  • Services outside of the program window
  • Non-spine-related care
  • Physical and/or occupational therapy
  • Combination of anterior/posterior approach for Cervical Fusion Bundle
  • Neurostimulator insertion or care
  • Outpatient prescription drugs

How long does the MySpineHealth bundle last?

Bundle coverage begins upon bundle enrollment and from the initial patient consultation with an eligible VUMC surgeon. It ends 6 months post-surgery for cervical and lumbar fusion, and 3 months post-surgery for laminectomy.

What happens if I still have spine-related appointments after my bundle ends?

Any spine-related appointments and/or services that occur after the bundle ends will be billed to your traditional health insurance.

Who do I contact for questions?

Our patient navigators are happy to answer your questions. 

How should I prepare for my surgical consult?

We recommend reading the article below prior to your first appointment.
 
Below are also some questions you want to come prepared to answer: 

  • How long have you had back and/or neck pain?
  • Did a provider recommend that you seek a surgical opinion for your ailment?
  • Have you had imaging as part of the evaluation of your back pain? What type of imaging was performed? And when?
  • Have you attempted treatment for your condition?

My spine and/or neck pain is a result of an at-work accident, can I still participate in MySpineHealth?

Unfortunately, at-work injuries, or worker’s compensation injuries, are not eligible to participate in the MySpineHealth bundle.

Is spine surgery right for me?

While spine surgery is an effective treatment for the right patient, it’s not the right solution for everyone. The best way to determine if spine surgery is right for you is through an in-person consultation with one of our spine surgeons. Together, with the surgeon’s expertise and patient decision aids, you will think through the options and determine the best course of care for your unique spine health needs. 

What happens if I don’t clinically qualify for spine surgery?

If you don’t clinically quality for surgery and the MySpineHealth bundle, there’s a full spectrum of services at our Spine Center to address your spine condition that are much less invasive, including physical therapy, medications, and injections. And you’ll still be in the care of Vanderbilt Health’s spine health experts.

What clinics are participating in the bundle?

Practices participating in the bundle program* include the following, with the surgery location at VUMC.

*Note: Vanderbilt Tullahoma Harton Hospital and Vanderbilt Bedford Hospital are not participating in bundles at this time. 

Vanderbilt Health One Hundred Oaks
719 Thompson Lane, Suite 23108
Nashville, TN 37204
1215 21st Avenue South, Suites 3200 and 4200
Nashville, TN 37232
980 Professional Park Dr., Suite E
Clarksville, TN 37040
302 South Royal Oaks Boulevard
Franklin, TN 37064

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