Medicare Advantage

Starting Jan. 1, 2027, Vanderbilt Health will no longer be in the Aetna Medicare Advantage network. This change affects all Aetna Medicare Advantage members, including both individual and group plans.

This change in network coverage affects all Vanderbilt Health locations, except Vanderbilt Clarksville Hospital and Clarksville Physician Services. Aetna Medicare Advantage plans will continue to cover the Vanderbilt Clarksville Hospital facility in 2027.

What should I do if I'm affected by this change?

• Review the information on this page, including the list of common questions below.
• If you would like to continue receiving care at Vanderbilt Health and avoid interruptions in your care, you should review your Medicare coverage options during Open Enrollment (Oct. 15 - Dec. 7) and consider choosing a plan that includes Vanderbilt Health in its network.
• Call the number on your insurance card for help finding in-network providers.
• Request your medical records online, using My Health at Vanderbilt account or with our medical record online request form.
• Request your medical records by phone. Find numbers for Vanderbilt Health hospitals and clinics.

Note that if you are requesting records from certain affiliated partners, you'll need to contact them directly. You'll find that list with phone numbers in the common questions below or in the instruction box below.

Common Questions About This Change

Please review the questions below. If you don't find an answer to your question here, call (855) 429-2989.