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MySpineHealth FAQs

What is the MySpineHealth Bundle?

MySpineHealth provides a concierge clinical and service experience for spine surgery patients. The program is an innovative approach that coordinates and “bundles” all the services a spine surgery patient will receive as a part of their experience.

Types of spine procedure bundles offered:

  • Cervical Fusion 
  • Lumbar Fusion 
  • Laminectomy (Lumbar Decompression)

How will this new program benefit spine surgery patients?

This program provides spine patients with a high-touch care experience through an assigned Vanderbilt Health patient navigator, facilitated access to Vanderbilt Health providers, and an enhanced focus on convenience and communication with predictable out-of-pocket costs.

What does the Spine Bundle cost?

Please visit your employer’s benefits website to confirm, or contact one of our patient navigators through the Chat box below.

Who is eligible?

Please check with your employer to confirm eligibility for the bundle, or contact one of our patient navigators through the Chat box below.

Do I qualify if I am already receiving spine care or previously had a spine surgery?

Spine care is complicated. To better understand your eligibility, contact one of our patient navigators through the Chat box below.

How do I enroll in the bundle?

Eligible employees must enroll with a patient navigator. Start a conversation with a patient navigator in the Chat box below or schedule an appointment at this link.

What happens if my health plan changes mid-bundle?

You must be enrolled in a bundle-eligible health plan. You can move between bundle-eligible health plans mid-bundle, but you cannot transition to an ineligible health plan and stay in the bundle. If you make any changes to your health plan, please contact your patient navigator. Please visit your employer’s benefits website to confirm which health plans qualify, or contact one of our patient navigators through the Chat box below.

What services are included in the bundle?

The program is designed to provide coordinated spine surgery care from the initial surgical consult through three months after surgery for laminectomy and six months after surgery for fusion surgery. Services include:

  • Concierge service with a dedicated patient navigator
  • Services delivered by Vanderbilt University Medical Center during the bundle related to your spinal procedure
  • Convenient telehealth services for qualified patients covering post-surgery appointments
  • Physical therapy and occupational therapy
  • Free educational classes

What services are not covered by the bundle?

  • Services outside of the program window
  • Non-spine-related care
  • Combination of anterior/posterior approach for cervical fusion
  • Neurostimulator insertion or care
  • Outpatient prescription drugs

What locations are included in the bundle?

For a current list of locations participating in the bundle program, view this link for a searchable map. The map may take a moment to load depending on your internet connection.

*Note: Vanderbilt Tullahoma Harton Hospital and Vanderbilt Bedford Hospital are not participating in bundles at this time. 

How long does the MySpineHealth Bundle last?

Bundle coverage begins upon bundle enrollment and from the initial patient consultation with an eligible VUMC surgeon. It ends six months post-surgery for cervical and lumbar fusion, and three months post-surgery for laminectomy.

What happens if I still have spine-related appointments after my bundle ends?

Any spine-related appointments and/or services that occur after the bundle ends will be billed to your traditional health insurance.

How should I prepare for my surgical consult?

Prior to your first appointment, we recommend reading the article below, "Reimagining Spine Surgery."
It's also helpful to come prepared with answers to the following questions: 

  • How long have you had back and/or neck pain?
  • Did a provider recommend that you seek a surgical opinion for your ailment?
  • Have you had imaging as part of the evaluation of your back pain? What type of imaging was performed? When was it performed?
  • Have you attempted treatment for your condition?

My spine and/or neck pain is a result of an at-work accident. Can I still participate in MySpineHealth?

At-work or workers' compensation injuries are not eligible to participate in the MySpineHealth Bundle.

Is spine surgery right for me?

While spine surgery is an effective treatment for the right patient, it’s not the right solution for everyone. The best way to determine if spine surgery is right for you is through an in-person consultation with one of our spine surgeons. A surgeon’s expertise and patient decision aids will help you think through the options and determine the best course of care for your unique spine health needs. 

What happens if I don’t clinically qualify for spine surgery?

If you don’t clinically quality for surgery and the MySpineHealth Bundle, the Vanderbilt Spine Center offers a full spectrum of services that are much less invasive, including physical therapy, medications and injections.

Who do I contact with questions?

Start a conversation in the Chat box below to check your eligibility. If you are eligible or have additional questions, schedule an appointment athis link.