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MyHearingHealth FAQs

What is the MyHearingHealth Bundle?

MyHearingHealth provides patients with simplified access to cochlear implant surgery. This process eliminates unnecessary appointments and travel and is streamlined to a single day experience in many cases. Patients also benefit from a respected team of specialists known for groundbreaking research and innovative treatment options, coupled with the widest selection of implants available anywhere.

How will this new program benefit?

In addition to a high-touch care experience streamlined by a MyHearingHealth patient navigator, patients save a tremendous amount of time and travel with this bundle. Typically, the process of receiving a cochlear implant takes a couple months, but MyHearingHealth can streamline this process into a single day in many cases—allowing for a faster return to both life and work.

What is a cochlear implant?

Cochlear implants are small electronic devices that can provide a sense of sound to individuals with moderate to profound hearing loss. The implant consists of an external device that sits behind the ear and an internal device that is surgically implanted under the skin. 

Are cochlear implants different than hearing aids?

Yes. Hearing aids make sounds louder, allowing them to be detected by ears with structural damage and hearing loss. Cochlear implants bypass the damaged parts of the inner ear and directly stimulate the auditory nerve to transmit incoming sound to the auditory system. Cochlear implants help patients hear, improve speech understanding and improve hearing-related quality of life in ways that hearing aids cannot. 

Who is a good candidate for cochlear implant surgery?

Adults who have tried appropriately fitted hearing aids but are still struggling with everyday communication are likely candidates for cochlear implants. Candidates for cochlear implant surgery include individuals who: 

  • Are experiencing hearing loss of a moderate to profound degree who are receiving minimal benefit from hearing aids 
  • Have hearing in both ears but with poor clarity. This is commonly reported as “I can hear speech, but I cannot understand it.” 
  • Miss half or more of spoken words, without lip reading, even when wearing hearing aids 
  • Rely heavily on lip reading, despite wearing hearing aids
  • Have hearing difficulty in crowded environments such as restaurants

What does the MyHearingHealth Bundle cost?

Please visit your employer’s benefits website to confirm, or contact one of our patient navigators through the Chat box below.

Who is eligible?

Patients may participate in the MyHearingHealth Bundle if they are: 

  • 18 years or older 
  • Participating in an employer-sponsored health plan

All other patients are encouraged to contact the Vanderbilt’s Hearing Implant Program.

Do I qualify if I already have a cochlear implant?

If you already have a cochlear implant in one ear, you may still be eligible to receive one in the other ear. 

How do I enroll in the bundle?

Eligible employees must enroll with a patient navigator. Start a conversation with a patient navigator in the Chat box below or schedule an appointment at this link.

What happens if my health plan changes mid-bundle?

You must be enrolled in a bundle-eligible health plan. You can move between bundle-eligible health plans mid-bundle, but you cannot transition to an ineligible health plan and stay in the bundle. If you make any changes to your health plan, please contact your patient navigator. Please visit your employer’s benefits website to confirm which health plans qualify, or contact one of our patient navigators through the Chat box below.

What services are included in the bundle?

The program is designed to provide coordinated care from the initial assessment through 6 months after placement of the cochlear implant. Services include:

  • Concierge service with a dedicated patient navigator 
  • All imaging and specialty visits with audiologist and surgeon related to the cochlear implant
  • Your choice in cochlear implant device
  • Timely activation of the cochlear implant
  • Mapping sessions for first 6 months after implant placement (See below for an explanation of mapping sessions.)

What services are not covered by the bundle?

  • Pre-clearance specialty consults
  • Non-VUMC services
  • Prescriptions (Rx)

How long does the MyHearingHealth Bundle last?

Bundle coverages begins upon enrollment with a patient navigator and ends six months after surgery.

What is a mapping session?

A mapping session is a visit with your audiologist to program your cochlear implant. The first mapping session is the activation where your new cochlear implant is turned on. Immediately after activation you will have a limited range of hearing. In less than three months’ time you will have two additional mapping sessions with your audiologist to further program and optimize your hearing.

Do I need to come back to Vanderbilt for my mapping sessions?

If you would like your first three months of mapping sessions to be covered by the bundle you will need to come back to Vanderbilt and be seen in the Bill Wilkerson Center. Otherwise, if you are willing to pay out-of-pocket for your mapping sessions, we can share your records with a local audiologist of your choosing.

What happens if I still have cochlear implant-related appointments after my bundle ends?

Any cochlear implant-related appointments and/or services that occur after the bundle ends will be billed to your traditional health insurance.

What locations are included in the bundle?

For a current list of locations participating in the bundle program, view this link for a searchable map. The map may take a moment to load depending on your internet connection.

*Note: Vanderbilt Tullahoma Harton Hospital and Vanderbilt Bedford Hospital are not participating in bundles at this time. 

Who do I contact for questions regarding the bundle?

Start a conversation in the Chat box below to check your eligibility. If you are eligible or have additional questions, schedule an appointment at this link.

Where can I find additional information about cochlear implants at VUMC?

Check out these educational videos on cochlear implants. The videos explain the basics of cochlear implants, how to choose the right cochlear implant, what cochlear implant surgery entails, and the activation and mapping process.