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Emergency Communications

Emergency Contact Phone Numbers

All Flight Requests: (800) 288-8111
Other Business: (615) 322-3211


Or call direct on a Vanderbilt LifeFlight Direct Access Telephone (Gold Direct Dial Phone)


LifeFlight's Office of Emergency Communications is made up of a team of licensed EMTs and Paramedics that serve as a Regional Medical Communications Center (RMCC) for Middle Tennessee, as well as communications for the Monroe Carell Jr. Children's Hospital at Vanderbilt Neonatal and Pediatric ground ambulances, Vanderbilt LifeFlight's ground EMS and  Event Medicine ambulances

This team dispatches any stat emergency calls throughout the medical center campus, monitor weather conditions, and track more than 10,000 take off and landings at the Vanderbilt helipads.

All aircract dispatching is done by Air Methods AirCom. 

AirCom

All aircract dispatching for Vanderbilt LifeFlight is done by Air Methods Communications (AirCom), the only center of its size and scope in the nation.
AirCom provides seamless communications between air medical crews, hospitals and emergency personnel. Established in 1996 and based in Omaha, NE., AirCom specialists field calls, provide flight coordination, flight following, and logistical support for more air medical aircraft across the nation. All Communication Specialist receive additional training for all programs within their assigned region so they can provide additional support to the region when necessary.

Watch This Video Overview of our Emergency Communications Center

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Nashville MedCom

Vanderbilt LifeFlight's Office of Emergency Communications serves as home to "Nashville MedCom", which is a Regional Medical Communications Center, serving Region 5. An RMCC is a state designated communications entity with a regional mission and focus that coordinates hospitals, ambulance services and other medical resources, in real time, to optimize emergency patient care in situations where local governments and health care providers request assistance. RMCCs are authorized by TCA 68-140-201—208 and EMS Board rules 1200-12-1-.08.

Contact Us

(866) 936-7575 toll free
(615) 936-7575 local
RMCC@vanderbilt.edu


 Encoding Nashville Area Hospitals

The following are guidelines for accessing Nashville area hospitals via VHF radio frequencies to relay patient reports to Emergency Departments.
                     

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Nashville Med. Comm. should be contacted by transporting EMS agencies on VHF radio frequency of 155.205* to request a radio line into any one of the Nashville area hospitals listed below 10-15 minutes prior to ETA. 
 
  •          If 155.340 is not in use
  •          Agencies will be instructed  to switch over to 155.340
  •          Listen for tones
  •          Call the hospital you are trying to contact
  •          Wait for the hospital you are calling to reply
  •          Give your report
  •          Switch back to 155.205
  •          Advise Med. Comm. That you are clear (with the Hospital)
Please be patient while making these requests.
SPECIAL INSTRUCTIONS:     If 155.340 is in use, the calling EMS agency will be asked to “standby” until the frequency is clear. When multiple agencies are requesting use of 155.340, channel priority will be given to emergency reports and lesser emergent reports will “standby” until the channel is clear.
*NOTE:     Not all ambulances have 155.205* - EMS agencies from surrounding States may not initiate their call on 205 but they may call in on 155.340.  Nashville Medcomm will  answer them accordingly. If having radio difficulty,  EMS agencies can call report through Nashville MedCom by calling (866) 936-7575 or (615) 936-7575. 
    

Air Traffic Advisories

Nashville Med. Comm./Vanderbilt Communications has established a policy of Air traffic advisories via radio with Aircraft operating around Nashville area hospitals

Due to the increase in helicopter traffic volume around the Nashville area, Nashville Med. Comm./Vanderbilt Flight Communications requests to be contacted on VHF 122.975 or VHF 155.205 radio when inbound or outbound from the Nashville area. Vanderbilt Flight Communications  will advise aircraft operating in the area of the presence of other aircraft and facilitate communication as needed.
  • Notify Vanderbilt Flight Communications by phone (800-288-8111) or radio (VHF 122.975) when approximately 15 minutes out from the Nashville area with ETE, direction of travel and destination.
  • Update ETE at 10-5 and 2 minutes out from receiveing.
  • As a courtesy, please also notify Vanderbilt Flight Communications when departing Nashville area Hospitals or J.C. Tune Airport with direction of travel.
SPECIAL INSTRUCTIONS:   Nashville Med. Comm./Vanderbilt Communications is not an aircraft traffic control agency. The purpose of this policy is to enhance aircraft safety and does not supersede any FAA policies or guidelines.

Diversions

Nashville MedCom at Vanderbilt LifeFlightNashville MedCom at Vanderbilt LifeFlight
If you are making a radio report into any Nashville area hospital and that hospital advises you they are on _______ Diversion, this simply means that, for any one of a number of reasons, your patient may be better served at another Nashville area hospital.

A hospital may go on diversion due to overcrowding, under staffing, equipment failure, etc.

At these times, the patient must be informed of the diversion for the hospital to which you are communicating. Then, it becomes the patients chose whether to continue to that hospital, given the current diversion.

Finally, it is very helpful to know that the patient has a PCP (and the name of that PCP) at the hospital to which they have requested.

Please be patient with the area hospitals as they are only advising you of this in order to help the entire process, but ultimately for the benefit of the patient.


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