All Flight Requests: (800) 288-8111
Other Business: (615) 322-3211
Or call direct on a Vanderbilt LifeFlight Direct Access Telephone (Gold Direct Dial Phone)
LifeFlight's Office of Emergency Communications is made up of a team of licensed EMTs and Paramedics that serve as a Regional Medical Communications Center (RMCC) for Middle Tennessee, as well as communications for the Monroe Carell Jr. Children's Hospital at Vanderbilt Neonatal and Pediatric ground ambulances, Vanderbilt LifeFlight's ground EMS and Event Medicine ambulances
This team dispatches any stat emergency calls throughout the medical center campus, monitor weather conditions, and track more than 10,000 take off and landings at the Vanderbilt helipads.
All aircract dispatching is done by Air Methods AirCom.
Watch This Video Overview of our Emergency Communications Center
Vanderbilt LifeFlight's Office of Emergency Communications serves as home to "Nashville MedCom", which is a Regional Medical Communications Center, serving Region 5. An RMCC is a state designated communications entity with a regional mission and focus that coordinates hospitals, ambulance services and other medical resources, in real time, to optimize emergency patient care in situations where local governments and health care providers request assistance. RMCCs are authorized by TCA 68-140-201—208 and EMS Board rules 1200-12-1-.08.
(866) 936-7575 toll free
(615) 936-7575 local
Encoding Nashville Area Hospitals
The following are guidelines for accessing Nashville area hospitals via VHF radio frequencies to relay patient reports to Emergency Departments.
Nashville Med. Comm./Vanderbilt Communications has established a policy of Air traffic advisories via radio with Aircraft operating around Nashville area hospitals
A hospital may go on diversion due to overcrowding, under staffing, equipment failure, etc.
At these times, the patient must be informed of the diversion for the hospital to which you are communicating. Then, it becomes the patients chose whether to continue to that hospital, given the current diversion.
Finally, it is very helpful to know that the patient has a PCP (and the name of that PCP) at the hospital to which they have requested.
Please be patient with the area hospitals as they are only advising you of this in order to help the entire process, but ultimately for the benefit of the patient.