Vanderbilt's Cancer Wellness Program promotes health and well-being for people affected by cancer. We offer personalized services such as:

• Vanderbilt Lymphedema Therapy Clinic
  Our team of providers, which includes lymphedema-certified physical therapists, creates a personal care plan for each patient. We serve all patients, regardless of where they get their primary cancer care.

  Learn more or make an appointment at the Vanderbilt Lymphedema Therapy Clinic site.

• Integrative Oncology
  This field blends traditional medicine with proven alternative treatments. The goal is to focus on the mind, body and spirit. Services include:
  • Integrative health consultation
  • Mindfulness practice (meditation, mindful eating and techniques for finding joy)
  • Acupuncture
  • Therapeutic exercise (yoga, tai chi and quigong)
  • Massage therapy

  Learn more and make an appointment at the Vanderbilt Center for Integrative Health site.

• RENEW
  We offer gentle movement classes for adult cancer survivors. These 45-minute classes are held at the Vanderbilt Dayani Center and are free for patients currently in treatment. Patients need a doctor's approval to join. Classes include:
  • Ai Chi - Gentle Aqua
  • QiGong/Tai Chi
  • Restorative Yoga

  Learn more and register at the RENEW site.

• Aetna
• Aetna Medicare
• Amerivantage
• Best Doctors
• Blue Cross Blue Shield of Tennessee
• Bluegrass Family Health
• Center Care
• Cigna Healthcare of Tennessee
• Childrens Special Services
• ChoiceCare
• Commonwealth of Kentucky Commission for Children with Special Healthcare
• CorVel
• Coventry
• HealthOne Alliance
• Health Partners Horizon
• HealthSpring
• HealthSpring Medicare Advantage
• Humana
• Humana Medicare Advantage
• North Alabama Managed Care Inc.
• NovaNet PPO
• Owensboro Community Health Network
• PPO USA/GEHA
• Private Health Care Systems (PHCS)
• Prime Health Services (Workers Comp)
• Ryan White Foundation
• SecureHorizons
• TennCare AmeriGroup (VUH/VCH/Pediatric Providers)
• TennCare Select/BlueCare (VUH/VCH/Pediatric Providers)
• TennCare United Healthcare Community Plan (VUH/VCH/Pediatric Providers)
• TriCare North (HealthNet Federal)
• TriCare South (Humana Military)
• United Healthcare
• USA Managed Care
• Wellborn Health Plans
• Windsor Medicare Advantage

If you have a medical emergency, call 911 or visit your closest emergency room. To make a non-urgent appointment at any Vanderbilt facility, call our Central Appointment Office at (615) 936-MYMD (6963).

How do I get a copy of my medical record?

We serve as a neutral bridge between patients, families, guests, staff and faculty. We encourage open communication and fairness in order to offer excellent service to every patient.

A Patient Relations specialist can help:

• Answer your questions or concerns about care received at Vanderbilt
• Answer your questions or concerns about VUMC policies and the academic medical center setting
• Promote and support Help you know and use your Patient Rights (Versión en Español)
• Offer information about Advanced Directives, documents that offer set instructions for care in certain situations
• Represent a formal grievance process
• Pass along comments and praise for outstanding service

Contact Us

Call (615) 322-6154 7am - 9pm daily.

If you call outside these hours, please listen to the recorded message carefully. Press 0 on your phone for the Vanderbilt Operator and ask to speak with the Adult Hospital Administrator on call.

Patient Relations
1817 The Vanderbilt Clinic
Nashville, TN 37232-5612
8 am - 5 pm Monday - Friday
Fax: (615) 343-4163

For patients in Vanderbilt Hospital:

Cards and letters from friends and family are very important to our patients. The VMC Post Office delivers mail as quickly and accurately as possible. Below are some tips that will help your mail arrive speedily.

Use this format when addressing the envelope:

Patient (First and Last Name)
Vanderbilt University Hospital, Room (Room Number)
1161 Medical Center Drive
Nashville, TN 37232-0004

Some helpful tips:

• The patient's name must be included.
• Add the word 'Patient' before the patient's name.
• Make sure the name on the letter or package is the same as the name the patient was checked in under. This means that nicknames and parents' names should not be used.
• Include a middle name or initial if possible in case there is more than one patient with the same name.
• The patient's room number is helpful, if available, but you can still send mail to a patient without it, as long as the name matches an admission record.
   

For patients in the Village at Vanderbilt Apartments:

For speedy mail service, please use this format:

Patient Name
Apt. _______, Village at Vanderbilt
Nashville, TN 37212

Some helpful tips:

• Do not include any room numbers from Vanderbilt University Hospital.
• Do not include the room number of the Village at Vanderbilt management office.

There are four garages for patients and visitors at the main Vanderbilt campus:

• The East Garage features parking for Medical Center East and the Vanderbilt University Hospital towers. There is free valet service here on Level 1 (Red).
• The Central Garage features parking for Vanderbilt Clinic patients and visitors. Patients with appointments, or people here to visit patients, receive free parking.
• The South Garage offers parking for patients and visitors of The Vanderbilt Clinic and the Monroe Carell Jr. Children's Hospital.
• The Village at Vanderbilt Garage offers ground level surface parking as well as covered parking below the building for patients and visitors.

At Vanderbilt Health One Hundred Oaks, there is free surface parking as well as free valet parking.

For your added convenience, shuttles run throughout the day from building to building and from One Hundred Oaks to the main campus. Click here to read more.

How to make the most of your appointment:

• Make a list of all the medications you currently take – prescription and over-the-counter.
• Bring copies of recent test results if they were done by a different doctor.
• At the visit, say what your main problem is first.
• Write down your doctor's diagnosis and treatment plan in case you forget a specific detail. You can also use this to ask follow-up questions later.
• Sign up for My Health at Vanderbilt. This secure Web service lets you communicate with your providers online. You can also see the results of your tests online, plus much more.

Visit Vanderbilt Safer Visit for more information.

As you prepare for your stay at Vanderbilt, we suggest you bring:

• List of phone numbers of family and friends
• Insurance cards
• Important documents such as living will and durable power of attorney
• List of medications you take, over-the-counter and prescription
• Small bag with change for vending machines, newspapers, etc.

To add to your comfort, consider bringing:

• Comfortable clothing without metal zippers or snaps. Choose loose-fitting garments.
• Shawl in case you get chilly
• Warm socks and/or slippers
• Eye covering to block out light
• Toiletries: toothbrush, toothpaste and favorite soap and lotion
• Books, magazines and newspapers
• Music player and charger
• Laptop or DVD player
• Handheld gaming device
• Knitting, crocheting or scrapbooking items
• Journal or paper and pen
• Family photographs or artwork

Visit Vanderbilt Safer Visit for more information.

The Hospitality shuttle route service is for families and friends of patients with extended care. This service stops at the Ronald McDonald House. On-call service is also available for Ronald McDonald, Hospitality House, Holiday Inn, Marriott and Loews. Call 936-1215 for information.

Patient Transport Courtesy Vans
Monday - Friday, 7:30 a.m. - 4:30 p.m. (every 15 minutes)
Continuous trips within the Medical Center Campus, with stops at Medical Center East (Bus Depot), Medical Center North (Canopy), Vanderbilt University Hospital (Circular Drive), The Vanderbilt Clinic (Circular Drive), Children's Alley (Circular Drive), Preston Research Building (Circular Drive).

Click here to download a PDF map of shuttle bus routes.

See below for links to interactive maps of each shuttle route:

• Patient Courtesy Van Stops
• Black
• Purple
• Chestnut
• Green
• Gold
• Blue

Vanderbilt University Medical Center is smoke-free. Smoking and tobacco products such as dip, snuff, e-cigarettes and chewing tobacco are harmful to you and those around you. Please click here for resources on quitting..

There are a number of smoking areas on campus; click here for a map.