The Vanderbilt Patient and Family Promise

Vanderbilt University Medical Center is committed to excellence. We are taking our commitment a step further with the Patient and Family Promise:

Include you as the most important member of your health care team

Personalize your care with a focus on your values and needs

Respect your right to privacy

Communicate clearly and regularly

Work with you to coordinate your care

Serve you and your family with kindness and respect

We expect everyone at Vanderbilt to keep these promises to you and your family.

Please listen to Dr. C. Wright Pinson the CEO of the Vanderbilt Health System and members of our Patient Advisory Councils as they explain the promise we make to our patients and their families.

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We welcome your feedback. If you have comments or concerns about your care, contact our Office of Patient Relations at or (615) 322-6154.

Look for Our Promise to You poster the next time you are at a Vanderbilt hospital or clinic.

Our promise to you