Patient Relations

We serve as a neutral bridge between patients, families, guests, staff and faculty. We encourage open communication and fairness in order to offer excellent service to every patient.

A Patient Relations specialist can help:


  • Answer your questions or concerns about care received at Vanderbilt
  • Answer your questions or concerns about VUMC policies and the academic medical center setting
  • Help you know and use your Patient Rights (Versión en Español)
  • Offer information about Advanced Directives, documents that offer set instructions for care in certain situations
  • Represent a formal grievance process
  • Pass along comments and praise for outstanding service


Contact Us


Please call our Patient Services line at (615) 322-6154 for assistance. This line is answered from 7 a.m. to 9 p.m. every day. If you are calling outside of these hours, please listen to the recorded message carefully. Press zero on your phone to be transferred to the Vanderbilt Operator and request to speak with the hospital administrator on call.

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