Vanderbilt University Medical Center accepts the following insurance plans. For information about specific contract coverage, please contact your health plan directly.
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If you require immediate care, please call 911 or visit the Emergency Room.
You will find Guest Services Representatives in locations throughout Vanderbilt University Hospital. If you have a question or need, it is their job to assist you. Guest Services Representatives are easily identified by their khaki-colored pants and navy blue blazers or vests.
Guest Services Representatives are located at the information desk in the main lobby of Vanderbilt University Hospital. Representatives can assist you with information, directions, parking and shuttle services.
Guest Services Representatives answer the main phone line from 7:00 a.m. to 9:00 p.m. Monday through Friday. The phone number is (615) 322-5000.
The waiting area for the main operating room is on the first floor of Vanderbilt University Hospital. From the main entrance, Surgery Waiting is on the right side of the lobby.
Guest Services Representatives are available in the Surgery Waiting area from 6:00 a.m. to 9:00 p.m. to provide updates throughout surgical procedures. Check in with the Guest Services Representative after visiting a patient on the surgical floor so we can obtain your contact information for updates.