Vanderbilt Health OnCall: We Come to You

Vanderbilt Health OnCall lets you see a Vanderbilt nurse practitioner in your home, hotel or workplace, at your convenience. To schedule an OnCall visit, download the Vanderbilt Health OnCall app from the Apple App Store or Google Play or use the online form below.

Request a Visit

Vanderbilt Health OnCall is now available 7 days a week, 7 a.m. - 7 p.m.

Should I Use Vanderbilt Health OnCall?

Vanderbilt Health OnCall is for adults 18 years and older with non-emergency medical conditions, such as the flu or a minor injury. OnCall is a good option if you:

  • Are age 18 or older
  • Have a non-emergency medical condition
  • Are in Davidson County or the cities of Brentwood, Franklin, Hendersonville or Nolensville
  • Can pay by credit card or have insurance

What Services Are Available?

OnCall nurses provide basic care including physical exams and diagnoses, lab testing and prescribing medications. We treat common illnesses and injuries including:

  • Headaches and fevers
  • Bronchitis, pneumonia
  • Colds, flu-like symptoms
  • Strep, laryngitis
  • Sinus infections
  • Diarrhea, constipation, upset stomach
  • Urinary tract infections
  • Rashes and insect bites
  • Skin infections
  • Small lacerations
  • Sprains and strains

OnCall is not a replacement for emergency service. If you have a medical emergency, call 911.

How OnCall Works

To schedule an OnCall appointment:

Be ready to provide the address for the visit, your phone number, credit card or insurance information, billing address and email. If you request a visit using the online form or app, be alert for a call back from (615) 241-6000 to confirm your visit.

After your visit is confirmed, your OnCall provider will arrive within two hours. (Note: Provider arrival times may be slightly longer when patient volumes are high).

To cancel a scheduled visit, use the cancel feature in the app or call (615) 241-6000. You can cancel with no fee up until your request has been accepted by a provider or within 5 minutes of making your request. After the cancellation window, you will be charged a $15 cancellation fee but not the cost of your visit.

How Much Does OnCall Cost?

Most insurances are accepted. If using insurance, the out-of-pocket cost will vary depending on the level of service provided and insurance coverage plan(s), including copays, coinsurance and deductibles. Contact your insurance company for information about what services are covered by your plan.

Self-pay visits are $149. Lab tests, first dose medications and additional treatments are priced separately.

Who Are The OnCall Providers?

All Vanderbilt Health OnCall providers are credentialed nurse practitioners employed by Vanderbilt University Medical Center. Your individual OnCall provider will depend on your location and symptoms.

View all of our OnCall providers.

Hours of Service and Service Locations

OnCall is available 7 days a week, 7 a.m. - 7 p.m.

OnCall service is only available for locations in Davidson County and the cities of Brentwood, Franklin, Hendersonville or Nolensville.

Request an OnCall Visit

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Additional Terms of Service

Vanderbilt University Medical Center (Vanderbilt Health ) and Providence Health & Services, by and through the Vanderbilt Health OnCall program, use Braintree, a division of PayPal, Inc. (Braintree ) for certain payment processing services. By using the Braintree payment processing services, you agree to terms and conditions of that certain Braintree Payment Services Agreement, available at, and the applicable bank agreement, available at Vanderbilt Health may add or remove payment processing methods at its sole discretion and without notice to you. Under no circumstance will Vanderbilt Health or its affiliates be responsible for any processing payment services, including without limitation any returns, refunds, or adjustments arising from such services. Braintree is solely responsible for any claim arising from such payment processing services, including without limitation any violation of the Braintree Payment Services Agreement or applicable bank agreement.