Patient Satisfaction Survey

Patient Satisfaction

Each year an independent firm asks Vanderbilt patients what they thought of their experiences here. We strive to give every patient personalized, world-class care, and we value every comment.

Overall Hospital Rating

94% of patients rated Vanderbilt University Medical Center as excellent or very good.

Overall Hospital Rating

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)


Communication with Nurses

97% of patients rated Vanderbilt University Medical Center as always or usually.

Communication with Nurses

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)


Communication with Doctors

96% of patients rated Vanderbilt University Medical Center as always or usually.

Communication with Doctors

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)


Response of Hospital Staff

91% of patients rated Vanderbilt University Medical Center as always or usually.

Response of Hospital Staff

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)


Cleanliness of Hospital Environment

90% of patients rated Vanderbilt University Medical Center as always or usually.

Cleanliness of Hospital Environment

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)


Quietness of Hospital Environment

89% of patients rated Vanderbilt University Medical Center as always or usually.

Quietness of Hospital Environment

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)


Pain Management

94% of patients rated Vanderbilt University Medical Center as always or usually.

Pain Management

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)


Communication About Medicine

82% of patients rated Vanderbilt University Medical Center as always or usually.

Communication About Medicine

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)


Discharge Transitions

89% of patients rated Vanderbilt University Medical Center as yes.

Discharge Transitions

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)


Recommend the Hospital

97% of patients rated Vanderbilt University Medical Center as definitely yes or probably yes.

Recommend the Hospital

Source: Press Ganey HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)