Message Your Provider

A My Health at Vanderbilt account lets you message your providers with non-urgent medical questions. You can message any provider that you have had an appointment with in the previous three years.

Please do not use My Health to send any messages requiring urgent attention. For urgent medical matters, contact your doctor's office or go to your closest emergency department.

Follow these simple steps to update your preferences in your My Health account:

  • Click on the green “Ask a Question” button in the top right section of your screen.

messaging

  • Click "New Medical Question" and select the provider you would like to message. Only those providers you have had an appointment with in the previous three years will appear.

messaging your provider

  • Complete your message and click “Send.” You can expect a response within two business days.

writing your message

If you still need help, contact My Health at Vanderbilt or call
(615) 343-HELP (4357)