Account Registration


How do I get full access?
What is the difference between limited and full access?
I am a patient, but while registering the system said it could not find me as a patient and I ended up registering as a non-patient. How can this be corrected?
I am a patient without a Social Security Number. Can I still register for an account?
Why can't I see my clinical record?
Is there a way to register an account for my grandparent that I am caring for?
Can I access my spouses, parents or another adults account?<

How do I get full access?
1.  Visit a Vanderbilt clinic or Guest Services. Bring a government issued photo ID and ask a staff member for full access to your My Health at Vanderbilt account.  2.  Full access can also be granted by contacting the Help Desk at (615) 343-4357 (615-343-HELP) and requesting full access via face time on a iPhone, iPad, or via SKYPE.

What is the difference between limited and full access?
Limited access lets you message your provider. Full access lets you message your provider, view your test results, see specific patient information related to your health, view your Vanderbilt charges, see what your insurance company has paid, pay your bills, see your future appointments and more.

I am a patient, but while registering the system said it could not find me as a patient and I ended up registering as a non-patient. How can this be corrected?


Log into your non-patient account and review your first name, last name, social security number (SSN), and date of birth (DOB). You may have incorrectly typed your personal information. If this is the case, please re-register for an account with your correct personal If this is not the case, we may have your SSN or DOB wrong in our system. Please click on this
link to create a help desk ticket so we can help you.

I am a patient without a Social Security Number. Can I still register for an account?


Yes. Please click on this
link and create a help desk ticket. Someone from our support team will contact you with further instructions.


Full access to My Health at Vanderbilt let's you view your clinical record.

Is there a way to register an account for my grandparent that I am caring for?
If you have POA or Conservatorship of the patient you can call 615-322-5941 to provide the documentation.  Our Legal department will review the documentation and a decision will be made.  You will be contacted about the decision from the MHAV user support team.  

Can I access my spouses, parents or another adults account?
Yes. Please read information about Delegate Access