Usernames are case sensitive; therefore, make sure you type your username correctly and that the caps lock on your keyboard is not on. If this does not help, Click Forgot Your User Name and complete the Recover Your User Name information. Your username will be emailed to you. Any administrator has the ability to look up the user name.
If you have answered the three secret questions, you can select "forgot password" and create a new password. Create a password that contains between 8 and 16 characters, at least one lower case letter, at least one upper case letter, and at least one number.
If you are unable to answer the secret questions correctly, after a password reset your account will be set to limited access. You must then follow the process for obtaining full access.
I'm typing in the username and password I received, but the system still says it is incorrect. What should I do?
Passwords are case-sensitive. Be sure Caps Lock is not on. Passwords should not be shared with others. It is your responsibility to keep your password confidential. It should only be known by you and can be changed online at anytime by you. Your password is not known by anyone at Vanderbilt.
How do I change my password?
For security reasons, Vanderbilt personnel do not know your password. If you need to change your password for any reason, log in to My Health at Vanderbilt and click My Accounts from the home page. Under Accounts I have Access to locate your name and click on Manageto access menu options, then Change Password from the menu.
You also have the option to change your password from the My Health at Vanderbilt login page. You will be asked to enter your user name and answer the three security questions you provided during registration. If you answer the questions correctly, you can change your password before logging in to My Health at Vanderbilt and maintain full access. If you do not answer the secret questions correctly, as a security measure your account will be set to limited access.