Secure Messaging

How do I send a message to my doctors office?
Is there a limit to the length of my message?
How will I know if I have a message from my doctors office?
How do I get a provider in my drop down list to send a message?
Vanderbilt Employees - Why is there a provider called "OHC" in my drop down list?
There is a number showing I have unread messages and I just read them. How do I make it go away?


How do I send a message to my doctors office?
From the home page, click "Messages", then Start a new message. Choose the correct provider from the drop-down list, choose your category (What is your question about?), enter a subject, type your message and click send.

Compose a New Message

MHAV Categories i.e. What is your question about?

When you send a new message, please choose a category for your message, so we can help get your message answered. Your choices are:

  • My medical concerns (questions about your symptoms or the care you are getting)
  • My appointments (questions about your appointments)
  • My medicines (questions about your medicines)
  • My labs, tests, or reports (questions about your lab tests, radiology tests like x-rays, CT scans, or MRIs, or reports from procedures like colonoscopies or biopsies)
  • My account (questions about your My Health at Vanderbilt account)
  • Other (anything else you want to ask about that doesn't fit in the other categories)

Is there a limit to the length of my message?
Yes, your message should be brief, complete and concise as possible. If you type longer than 10 minutes, your session could time out and you would lose your message. You may want to start a draft before starting a message if it will take you longer then 10 minutes to type.


How will I know if I have a message from my doctors office?
When your provider sends you a message through My Health at Vanderbilt, you will be notified by email. The email will not contain any personal information. For this reason, your email should be kept up to date.


My messaging page does not have my doctors office listed. When will I be able to message my doctor?
If you have not had an appointment in the past or you do not have one scheduled yet, you will not be able to send your provider a message.


When my provider's office sends me a message, is it ok to use the reply tab instead of beginning a new message?
Only use the reply option if the subject is related to selected message. For new topics, it is best to start a new message.


If I move and do update my email address; will the messages just continue to pile up in my message box?
No, if the provider sends a message and the email address is not valid, the providers office will be notified.


How do I get a provider in my drop down list to send a message?
When an appointment is scheduled with a provider, the provider appears in your drop down list and remains there as long as you are actively seeing the provider. If the appointment is canceled, the provider,will automatically be,removed from your drop down list. At the end of a four-year period, if you have,not had an appointment,with,a provider they will automatically be removed from your drop down.


Vanderbilt Employees - Why is there a provider called "OHC" in my drop down list?
OHC is the mailbox for Occupational Health., All Vanderbilt Employees may have OHC in their drop down list.


There is a number showing I have unread messages and I just read them. How do I make that number go away?
When you are viewing messages there is a badge showing the number of unread messages. The badge will remain there until you either refresh the page or log out and come back in. At that point it will go away providing you have clicked on each unread message along the left side of the page. If you do not actually click on each message, it will continue to show unread messages and you will continue to receive message notifications in your regular email. See pictures below of examples.

There is a green arrow pointing to the Message Badge and a green arrow pointing to the Refresh Button in Google Chrome. If you click on the Refresh Button Refresh after you read the messages the Message Badge Message Badge will go away. The refresh button looks the same in internet explorer but is in a slightly different location - IE Refresh

Message badge and Refresh screenshot.