Appointment Information


How do I request an appointment with a new provider?
What if my future appointment with a doctor does not appear?
Where can I get more specific directions to my doctor's office?
How do I view my existing appointments?
I cannot see my appointments or some of my appointments are missing, why?


What if my future appointment with a doctor does not appear?
Check with your provider's office to make sure that they are using the Epic scheduling system. If they are using the system and your appointment does not appear, contact your provider.


Where can I get more specific directions to my doctor's office?
Call the number provided on the appointments page. The number appears on the same line as your appointment.

How do I request an appointment with a new provider?

  • Click on Appointments from the "My Tools" page after you log in.
  • Click on "Request an Appointment with a New Doctor"
  • Complete the request form and submit.
  • Someone will contact you.

How do I view my existing appointments?

  • Click on Appointments from the "My Tools" page after logging in.
  • Click on "View Existing Appointments".
  • If you know the date range, you may enter the dates in the section "Select a Range" and click Show Appointments.
  • If you do not know the date range, but want to see all future appointments once you click on "View Existing Appointments" you will see a listing of any scheduled future appointments. See pictures below of the appointments section of My Health at Vanderbilt (MHAV).

Appointments

I cannot see my appointments or some of my appointments are missing, why?

If you are unable to see all or any of your appointments you are probably at a limited access status and need to gain full access to your My Health at Vanderbilt Account. To get full access, please visit one of our Vanderbilt Clinic Locations and go to guest services or to the front desk of one of the clinics. Ask the patient services representative to give you full access to your My Health at Vanderbilt Account. They should check your Government Issued ID and may then grant you full access.