If you would like to speak with a customer service representative, you can reach them at (888) 274-7849 between the hours of 8:00am-5:00pm cst.
About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
Every thing was a 100% plus.
Patient | August 30, 2017
She was very nice & understanding. A very good visit.
Patient | August 23, 2017
Pilar ACTUALLY LISTENED to my questions, thoughts and "what if's." Many medical people are just waiting for their chance to speak vs. listening.
Patient | August 4, 2017
Great miracles happen at this place it made a difference in my life.
Patient | August 2, 2017
Top shelf care, treatment, and concern -- all around. Can't think of anything good things to say.
Patient | June 28, 2017
Patient | June 26, 2017
...excellent in every way...
Patient | June 26, 2017
Patient | June 2, 2017
Pilar does a great job. Feel I am in good hands with staff at Urology Clinic.
Patient | May 16, 2017
I had several questions and she thoroughly answered them. She seemed genuinely concerned about my health issues.
Patient | April 11, 2017
Pilar Vetsch, CRNP is excellent with patient care. So easy to talk to about any and all health concerns. Explains everything in detail. Very professional/very intelligent! Great member for the urology staff.
Patient | February 22, 2017
Excellent people skills/good communicator/concerned for best patient outcomes.
Patient | January 2, 2017
have already recommended to someone.
Patient | December 28, 2016
Patient | December 27, 2016
she always takes time to explain to me and to listen to my questions.
Patient | December 19, 2016
Patient | November 2, 2016
Patient | October 31, 2016
I live in Bowling Green Kentucky. I drive to Vandy because the staff there are very caring. Not sure how you do this but its a blessing.
Patient | October 24, 2016
Patient | August 23, 2016
Super helpful and nice.
Patient | August 22, 2016
I thought Pilar Vetsch was on the top of her game. She was easy to work with & made me comfortable. Thanks to Pilar!
Patient | August 10, 2016
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid) (Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP)
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and be redirected)
TennCare Select Behavioral Health
TennCare Select Transplants
Baptist Health Behavioral Health
Baptist Health Plan of KY
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel Behavioral Health
Farm Bureau (Includes individual off exchange plans, both ACA compliant and non-ACA compliant, if offered)
Harmony (MA) Behavioral Health
Harmony Medicare Advantage
Health Partners Behavioral Health
HealthOne Alliance Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)