If you would like to speak with a customer service representative, you can reach them at (888) 274-7849 between the hours of 8:00am-5:00pm cst.
About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
These comments are for the doctor. I was told he is the very best. That is probably true but he just didn't seem the need to spend time with me and answer my questions.
Patient | September 11, 2018
YOur folks in this clinic are superb!
Patient | August 28, 2018
She is very Attentive she listens very well She put you at ease She listens to what you have to say she let you talk And then you feel comfortable
Patient | August 27, 2018
it concerns me that the care provider failed to ask about one of my symptoms. the fact that I finally thought to mention it was what changed the decision about the next step in my treatment.
Patient | July 30, 2018
Pilar is the best I have ever been to.
Patient | July 24, 2018
Patient | July 15, 2018
First time I saw her because my Dr. Kelvin Moses was starting here July 1, 2018 and she said since he had been my Dr. seeing me at General and was familiar with my condition she was going to make sure he continue to continue to see me. I was very happy for that, but I like her also
Patient | June 30, 2018
Patient | June 1, 2018
my issue was not taken into consideration and only what the practioner wanted to deal with
Patient | May 20, 2018
There was no bad exprience.
Patient | February 26, 2018
This care provider is without a doubt one of the best, most professional and courteous CRN's I've encountered.
Patient | January 31, 2018
Patient | December 1, 2017
Dr. Vetsch was great!
Patient | October 30, 2017
Patient | September 27, 2017
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Memphis market members do not have benefits in Nashville)
Cigna SureFit (Pediatric patients only)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)