If you would like to speak with a customer service representative, you can reach them at (888) 274-7849 between the hours of 8:00am-5:00pm cst.
About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
Felt like an inconvenience. Did not take time to listen to my concerns, did not try to find an alternative way to treat my child's medical needs when _____ was not working.
Patient | September 27, 2017
Very condescending tone. I will have to find another ENT provider.
Patient | August 28, 2017
Alison is always professional, knowledgeable, and extremely helpful especially since our child is autistic.
Patient | August 24, 2017
Alison Cohen has been such a great health care provider! Always takes time for questions & genuinely cares for my son.
Patient | August 14, 2017
I liked that she is going to thoroughly examine my son's condition with a sleep study and not jump in to surgery.
Patient | August 3, 2017
Alison is awesome! So good with my child - better than our pediatrician even!
Patient | August 3, 2017
The provider is so good 100%.
Patient | July 3, 2017
Dr. Cohen is a wonderful person. My daughter and I absolutely love her!
Patient | June 5, 2017
Alison Cohen is an awesome provider, very friendly, thorough, & makes sure to explain everything necessary.
Patient | May 19, 2017
I really enjoyed speaking with Dr. Cohen. She gave me information no one else provide to me and we have seen multiple doctors concerning this issue with my son.
Patient | February 14, 2017
Alison Cohen is a wonderful care provider. We feel so lucky to deal with such a well spoken expert on ENT care each time we visit her.
Patient | February 7, 2017
Wasn't there long enough to recommend for anything specific, it was a follow up given to us.
Patient | January 30, 2017
I have recommended this provider/office to any of my friends who have children that need an ENT.
Patient | December 6, 2016
Ali is always patient kind & friendly.
Patient | December 5, 2016
Ms. Cohen is very kind and knowledgeable. She understands a child's fear and helps ease our minds.
Patient | December 1, 2016
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid) (Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP)
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and be redirected)
TennCare Select Behavioral Health
TennCare Select Transplants
Baptist Health Behavioral Health
Baptist Health Plan of KY
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel Behavioral Health
Farm Bureau (Includes individual off exchange plans, both ACA compliant and non-ACA compliant, if offered)
Harmony (MA) Behavioral Health
Harmony Medicare Advantage
Health Partners Behavioral Health
HealthOne Alliance Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)