If you would like to speak with a customer service representative, you can reach them at (888) 274-7849 between the hours of 8:00am-5:00pm cst.
About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
Patient | November 7, 2017
Patient | October 31, 2017
Patient | October 30, 2017
I was so pleased with my service! Tonna has been so good to me, and the reason I drive 2 hours to come back
Patient | October 23, 2017
Very professional & interested.
Patient | August 30, 2017
Tonna is the greatest!
Patient | July 27, 2017
(Tonna is great). 10. Great!
Patient | July 27, 2017
Wonderful experience as usual.
Patient | July 7, 2017
She is the BEST!
Patient | July 6, 2017
Would c her again without worry. She is amazing and plz don't let her slip away. Ty!
Patient | June 1, 2017
Ms. Tonna was great. It was my first time meeting her. She was impressive. Great work, great understanding of what needed to be done.
Patient | May 29, 2017
Tonna McCutcheon is very professional, knowledgeable and willing to discuss any issues with my care.
Patient | May 9, 2017
Best doctor I've had in the last 5 years!
Patient | April 26, 2017
Good - very good.
Patient | April 3, 2017
She really seemed to care about how I felt.
Patient | March 29, 2017
Tonna is very professional and pleasant.
Patient | January 24, 2017
Ms. McCutcheon is very professional and pleasant to talk with. She gives the patient adequate time to speak and listens carefully.
Patient | December 30, 2016
Excellent experience w/Tonna.
Patient | December 12, 2016
Patient | December 1, 2016
I asked dozens of questions, and NP McCutcheon answered them all courteously and thoroughly. I left feeling better about my health.
Patient | November 17, 2016
Tonna was great! Showed compassion & concern.
Patient | October 19, 2016
Vanderbilt Health participates in Cigna Connect, an Affordable Care Act (ACA)-compliant individual insurance plan option. Individuals enrolled in all metal levels of Cigna Connect can be seen at Vanderbilt at their maximum benefit level. Inclusion of Vanderbilt and Vanderbilt providers as “in-network” on Cigna.com and HealthCare.gov has been delayed. In the meantime, Vanderbilt is accepting all Cigna Connect patients.
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)