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About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
Dr. Roach is always great. She was with me through a terrible experience last year and has made me feel like she truly cares ever since. I couldn't recommend her more.
Patient | September 10, 2018
She took my concerns seriously and ordered a test for me which did confirm that there was a problem.
Patient | August 6, 2018
Dr. Roach is an excellent physician with incredible bedside manner as well as a thorough and knowledgeable approach. She inspires trust, and I have every confidence in her care. She has gone above and beyond to help me as her patient.
Patient | August 6, 2018
Dr. Roach was truly helpful and I am grateful to have her as my provider.
Patient | June 5, 2018
Dr. Roach is great!
Patient | May 28, 2018
Dr. Roach is very nice and almost listens to what I have to say and doesn't make me feel ignorant about my concerns about my medical health.
Patient | April 10, 2018
Patient | February 8, 2018
Well I understand Vanderbilt is a teaching medical center, it would have been nice to have more heads up that a student was with Dr. Roach and would be meeting with me one on one and doing part of my exam. It was a last minute thing the nurse told me as she was leaving the room and I was not given an option to meet with the student or student to do part of my exam. While I would have agreed to both without problems, it would have been nice to get an option or more heads up.
Patient | February 7, 2018
Love, Love, Love her. She has been amazing, especially after a bad experience with another provider at a different facility. She listens to me, is very thorough, and makes me feel comfortable about the the decisions about my care. I am appreciate time and effort. Would recommend her to anyone in need.
Patient | January 22, 2018
I love this provider, but she is extremely busy. I wasn't able to ask questions and was rushed through my first prenatal appointment.
Patient | January 15, 2018
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Memphis market members do not have benefits in Nashville)
Cigna SureFit (Pediatric patients only)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)