If you would like to speak with a customer service representative, you can reach them at (888) 274-7849 between the hours of 8:00am-5:00pm cst.
About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
Patient | May 9, 2018
Very difficult to reach doctor. I don't feel confident in follow-up.
Patient | May 4, 2018
I have seen three neurologists over the past 18 months and have been on the search for someone who is informed, compassionate, who cares about my questions and concerns, and who is willing to work with me to find treatment solutions that work well for me. Dr. Bagnato surpassed my expectations and I am thrilled to have found a provider who will help me navigate my new found health concerns. I will highly recommend her and the MS Clinic to friends in the MS community who are still searching for a neurologist/treatment/quality care.
Patient | April 23, 2018
Patient | April 13, 2018
Dr. Bagnato always listens to me and answers all of my questions. I did not have "follow up" care, but I had several test appointments to make; all of them were explained to me.
Patient | April 12, 2018
Dr. Bagnato has been an exceptional dr. She is caring, attentive and knowledgeable and I have full confidence in her. She makes me feel safe and ready and prepared to fight my disease because I am under her special care.
Patient | April 8, 2018
She thinks I don't have MS, but I'm not sure.
Patient | January 3, 2018
dr Bagnato impressed me on every level. I have seen many neurologists over the years and she wins for being the most kind smart understanding attentive and willing to listen. I will never go to anyone else from here on out. I loved her
Patient | December 12, 2017
i love Dr Bagnato. she is wonderful to deal with and i feel like she really pays attention and tries to help me navigate the complications of a long term disease
Patient | December 7, 2017
Dr. Bagnato is very personable, easy to talk with. She is very compassionate. I am truly blessed to have her as my dr.
Patient | December 4, 2017
Dr. Bagnato spent a great deal of time with me, explaining her care plan and what tests she was ordering - she is an excellent communicator and put my worries at ease.
Patient | November 15, 2017
Dr. Bagnato was truly 95-100% excellent!
Patient | November 3, 2017
Patient | October 18, 2017
Dr. Bagnato is an excellent provider.
Patient | October 13, 2017
I was frustrated my symptoms were being minimized - I couldn't speak enough about my concerns. I waited 3 months for an appt. - to leave completed frustrated with no answers.
Patient | October 11, 2017
I was very impressed with the doctors & extra staff. They all listened & made comments to help me understand.
Patient | September 21, 2017
This was 1st visit. Overall good.
Patient | September 18, 2017
Very impressed. It was nice to interact with a neurologist who focused on my MS. And knew what I was talking about when I discussed symptoms.
Patient | September 6, 2017
Having a difficult time getting questions answered via portal.
Patient | August 24, 2017
Patient | August 3, 2017
Dr. Bagnato is a God-sent, always makes me feel as she truly cares and understands me.
Patient | June 21, 2017
Dr. Bagnato is wonderful - She is a caring dr.!
Patient | May 18, 2017
So happy to finally find doctors who care.
Patient | May 9, 2017
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Memphis market members do not have benefits in Nashville)
Cigna SureFit (Pediatric patients only)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)