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About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
Dr. Carr was extremely compassionate, helpful, and informative.
Patient | August 23, 2017
Dr. Carr was friendly, competent, and informative.
Patient | August 9, 2017
Took time to explain and answer questions without being rushed. Liked that the provider used a white board to illustrate and explain conditions - some people are visual learners and this helped a lot. Brilliant idea.
Patient | July 25, 2017
I was prescribed an epi pen without being informed about the prescription, when to use it, or trained on how to use it.
Patient | July 17, 2017
she was very relatable and made me feel extremely comfortable. she answered all questions and gave me great quick advice and meds
Patient | July 8, 2017
Dr Johnston was very informative and made sure that i understood what was being done and what to expect in the healing.
Patient | June 28, 2017
very good experience; all questions answered and helpful options suggested; friendly and professional engagement
Patient | June 13, 2017
Dr. Carr is very thorough. When I first saw her a couple months ago for a routine appointment, she had looked over my past records and noticed a possible thyroid issue and brought it up. I am feeling much better and I attribute this to Dr. Carr catching this. She is very friendly and easy to talk to. I cannot say enough good things about her level of professionalism and care.
Patient | June 12, 2017
Vanderbilt care was extremely disappointing.
Patient | May 29, 2017
Provider spent less than 10 minutes with me. She appeared to know nothing of my medical record and appeared impatient to leave. Health concern was raised by me for which the provider did not address during appointment or via online portal.
Patient | May 24, 2017
I think Dr. Carr is concern about my well-being.
Patient | May 19, 2017
Already recommended her to others.
Patient | May 18, 2017
good experience, she was very easy to talk to
Patient | April 24, 2017
I really like Dr. Carr and would like for her to be my primary care!!
Patient | April 24, 2017
Patient | April 4, 2017
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid) (Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP)
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and be redirected)
TennCare Select Behavioral Health
TennCare Select Transplants
Baptist Health Behavioral Health
Baptist Health Plan of KY
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel Behavioral Health
Farm Bureau (Includes individual off exchange plans, both ACA compliant and non-ACA compliant, if offered)
Harmony (MA) Behavioral Health
Harmony Medicare Advantage
Health Partners Behavioral Health
HealthOne Alliance Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)