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About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
I do recommend to friends & family.
Patient | August 23, 2017
Dr. Copeland listened and checked what I was concerned about this visit, and ordered x-ray and blood work. Also followed up with x-ray and gave me option to see specialist. I am very, very happy with Dr. Billy Copeland
Patient | August 15, 2017
I think Dr Copeland is an excellent doctor and do recommend him to everyone. Couldn't be happier.
Patient | August 2, 2017
All very good.
Patient | July 26, 2017
Billy was excellent!
Patient | July 20, 2017
Could not ask for better care.
Patient | July 19, 2017
Dr. Copeland is the only physician at Vanderbilt who has been able to get my hypertension under control. He is the absolute best. I am blessed.
Patient | July 10, 2017
Dr. Copeland is a very attentive and knowledgeable doctor. He is very understanding toward my medical needs, explained things extremely well, and overall is the best health care provider I have ever seen.
Patient | July 10, 2017
I am more happy with Dr. Copeland than any other physician(s) I have seen.
Patient | June 27, 2017
Zero follow up. It's been several months and I still haven't heard from him or what the next steps are.
Patient | June 20, 2017
highly recommend dr Copeland
Patient | May 29, 2017
Dr. Billy Copeland is excellent.
Patient | May 21, 2017
Dr.Copeland is a wonderful doctor! I cannot imagine going to anyone else. He's very thorough.
Patient | April 25, 2017
All good. A fine representative of the medical profession.
Patient | April 19, 2017
This time he seemed to go beyond his normal care; more friendly. I wasn't sure why but maybe this survey.
Patient | April 17, 2017
Dr.Copeland is the most kind and caring physician that I have seen in a long time. He truly cares for your health concerns.
Patient | April 12, 2017
Provider did not have history of previous care but made assumptions.
Patient | March 27, 2017
Busy day for care provider
Patient | March 27, 2017
Patient | March 23, 2017
when I got sick with pneumonia, Dr. Copeland was very thorough about how to take care if my sickness and prescribed medicine and other helpful suggestions.
Patient | March 20, 2017
Patient | March 14, 2017
I do not in any way want to disparage Dr. Copeland. I feel certain he is very competent, however, I would have liked more intercourse. It appeared he was writing down much of what I told him. Perhaps he'll warm up a little when I see him next year.
Patient | February 28, 2017
He was real nice sit back and listen to me. I'm going back best dr. I never met.
Patient | February 21, 2017
Patient | February 20, 2017
Very pleasant experience. Have recommended him to other family members.
Patient | February 7, 2017
have already recommended Dr. Copeland to a few others!
Patient | January 23, 2017
The A1C was done in the office to allow quick results. This is GREAT.
Patient | December 28, 2016
He is likely to get to know me better with more contact with me!
Patient | December 16, 2016
Patient | December 13, 2016
The more I see Dr. Copeland, the more I like him. He is calm and seems to be quite caring. I would not hesitate to recommend him.
Patient | December 5, 2016
I'm an EMT with a local private ambulance service. So I already had some knowledge about things. The provider did not insult my intelligence and knowledge by explaining things I knew.
Patient | December 1, 2016
No one in a hurry. Thanks for a great experience!
Patient | November 22, 2016
Dr. Copeland was outstanding.
Patient | November 21, 2016
Dr Copeland is the best physician I have ever had. He listens, remembers, and is totally interested in me. I have recommended him to several of my friends. You don't ask about the MyHealthatVANDERBILT SYSTEM. i CAN LOOK AT MY TEST RESULTS MYSELF. ALSO, WHEN I HAVE A QUESTION AT ANY TIME, JUST SEND AN EMAIL ANd THEY RESPOND QUICKLY....IT'S A GREAT PROGRAM!
Patient | November 9, 2016
i'm a pharmacist - we speak the same language. i'm very satisfied with my doctor
Patient | October 31, 2016
will not recommend because it is too difficult to get an appointment
Patient | October 29, 2016
I'm very satisfied and comfortable with my provider no matter the subject matter.
Patient | October 24, 2016
Dr. Copeland does all of the above. Good doctor.
Patient | October 18, 2016
I see Dr. Copeland maybe twice a year, and every time I feel like he really knows me. I've been very pleased with his attitude, professionalism and knowledge. Never had a bad experience with him.
Patient | October 12, 2016
Patient | October 1, 2016
Dr. Copeland and all his staff are excellent
Patient | September 19, 2016
This visit was merely a routine visit because I hadn't seen him in over a year. I wanted to have lab work done and bring him up to date on my current status and upcoming operative procedure the following week. I was anxious about it and vented those feelings to him during my visit. He basically reminded me of routine exams that needed to be addressed; i.e., mammography/dexascan, colonoscopy, pneumonia/flu/shingles shots. That was the extent of my visit.
Patient | August 29, 2016
Some information was not given because I did not explain everything about my health to him. I'm sure he saw information in my records.
Patient | August 18, 2016
Patient | August 1, 2016
Vanderbilt University Medical Center accepts the following insurance plans.
For information about specific contract coverage, please contact your health plan directly.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid) (Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health Plan of KY
Baptist Health Behavioral Health
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP)
BlueCare Behavioral Health
TennCare Select Behavioral Health
TennCare Select (Adult services may require prior authorization and be redirected)
TennCare Select Transplants
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Corvel Behavioral Health
Farm Bureau (Includes individual off exchange plans, both ACA compliant and non-ACA compliant, if offered)
Harmony (MA) Behavioral Health
Harmony Medicare Advantage
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)