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About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
I have great confidence in Dr. Copeland.
Patient | October 20, 2017
great Dr. I have recommended patients and they love him as well
Patient | October 10, 2017
I have always had a good experience w/ Dr. Copeland.
Patient | September 28, 2017
Dr. Copeland is easy to talk to and is very attentive and thorough - plus likeable!
Patient | September 5, 2017
The provider "always" takes time to explain what is needed or answer my questions.
Patient | August 28, 2017
My husband and me both like Dr. Copeland very much, he's an awesome doctor and always there for you.
Patient | August 24, 2017
I do recommend to friends & family.
Patient | August 23, 2017
Dr. Copeland listened and checked what I was concerned about this visit, and ordered x-ray and blood work. Also followed up with x-ray and gave me option to see specialist. I am very, very happy with Dr. Billy Copeland
Patient | August 15, 2017
I think Dr Copeland is an excellent doctor and do recommend him to everyone. Couldn't be happier.
Patient | August 2, 2017
All very good.
Patient | July 26, 2017
Billy was excellent!
Patient | July 20, 2017
Could not ask for better care.
Patient | July 19, 2017
Dr. Copeland is the only physician at Vanderbilt who has been able to get my hypertension under control. He is the absolute best. I am blessed.
Patient | July 10, 2017
Dr. Copeland is a very attentive and knowledgeable doctor. He is very understanding toward my medical needs, explained things extremely well, and overall is the best health care provider I have ever seen.
Patient | July 10, 2017
I am more happy with Dr. Copeland than any other physician(s) I have seen.
Patient | June 27, 2017
Zero follow up. It's been several months and I still haven't heard from him or what the next steps are.
Patient | June 20, 2017
highly recommend dr Copeland
Patient | May 29, 2017
Dr. Billy Copeland is excellent.
Patient | May 21, 2017
Dr.Copeland is a wonderful doctor! I cannot imagine going to anyone else. He's very thorough.
Patient | April 25, 2017
All good. A fine representative of the medical profession.
Patient | April 19, 2017
This time he seemed to go beyond his normal care; more friendly. I wasn't sure why but maybe this survey.
Patient | April 17, 2017
Dr.Copeland is the most kind and caring physician that I have seen in a long time. He truly cares for your health concerns.
Patient | April 12, 2017
Provider did not have history of previous care but made assumptions.
Patient | March 27, 2017
Busy day for care provider
Patient | March 27, 2017
Patient | March 23, 2017
when I got sick with pneumonia, Dr. Copeland was very thorough about how to take care if my sickness and prescribed medicine and other helpful suggestions.
Patient | March 20, 2017
Patient | March 14, 2017
I do not in any way want to disparage Dr. Copeland. I feel certain he is very competent, however, I would have liked more intercourse. It appeared he was writing down much of what I told him. Perhaps he'll warm up a little when I see him next year.
Patient | February 28, 2017
He was real nice sit back and listen to me. I'm going back best dr. I never met.
Patient | February 21, 2017
Patient | February 20, 2017
Very pleasant experience. Have recommended him to other family members.
Patient | February 7, 2017
have already recommended Dr. Copeland to a few others!
Patient | January 23, 2017
The A1C was done in the office to allow quick results. This is GREAT.
Patient | December 28, 2016
He is likely to get to know me better with more contact with me!
Patient | December 16, 2016
Patient | December 13, 2016
The more I see Dr. Copeland, the more I like him. He is calm and seems to be quite caring. I would not hesitate to recommend him.
Patient | December 5, 2016
I'm an EMT with a local private ambulance service. So I already had some knowledge about things. The provider did not insult my intelligence and knowledge by explaining things I knew.
Patient | December 1, 2016
No one in a hurry. Thanks for a great experience!
Patient | November 22, 2016
Dr. Copeland was outstanding.
Patient | November 21, 2016
Dr Copeland is the best physician I have ever had. He listens, remembers, and is totally interested in me. I have recommended him to several of my friends. You don't ask about the MyHealthatVANDERBILT SYSTEM. i CAN LOOK AT MY TEST RESULTS MYSELF. ALSO, WHEN I HAVE A QUESTION AT ANY TIME, JUST SEND AN EMAIL ANd THEY RESPOND QUICKLY....IT'S A GREAT PROGRAM!
Patient | November 9, 2016
i'm a pharmacist - we speak the same language. i'm very satisfied with my doctor
Patient | October 31, 2016
will not recommend because it is too difficult to get an appointment
Patient | October 29, 2016
I'm very satisfied and comfortable with my provider no matter the subject matter.
Patient | October 24, 2016
Dr. Copeland does all of the above. Good doctor.
Patient | October 18, 2016
I see Dr. Copeland maybe twice a year, and every time I feel like he really knows me. I've been very pleased with his attitude, professionalism and knowledge. Never had a bad experience with him.
Patient | October 12, 2016
Patient | October 1, 2016
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid) (Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP)
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and be redirected)
TennCare Select Behavioral Health
TennCare Select Transplants
Baptist Health Behavioral Health
Baptist Health Plan of KY
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel Behavioral Health
Farm Bureau (Includes individual off exchange plans, both ACA compliant and non-ACA compliant, if offered)
Harmony (MA) Behavioral Health
Harmony Medicare Advantage
Health Partners Behavioral Health
HealthOne Alliance Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)