If you would like to speak with a customer service representative, you can reach them at (888) 274-7849 between the hours of 8:00am-5:00pm cst.
About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
I have recommended my doctor. my husband goes to him now.
Patient | July 30, 2018
Patient | July 20, 2018
dr. copeland and his staff are very good.know bad experience except a couple long wait times.
Patient | July 17, 2018
I won't be back to see Dr Copeland and will not recommend him. he ignored my issues and was not at all helpful.
Patient | July 16, 2018
I have often recommended Dr. Copeland to others: A consummate professional and attentive physician.
Patient | July 12, 2018
Very professional and courteous.
Patient | June 28, 2018
I had not seen Dr. Copeland in over two years and his familiarity with me seemed as if we had talked last month. He is very good.
Patient | June 25, 2018
I appreciate everything Dr. Copeland explained to me being provided in a written recap of the appointment because I sometimes miss important information.
Patient | June 25, 2018
again, this was my first visit with Dr Copeland.
Patient | June 5, 2018
This provider is someone that I respect and trust enough that I drive ninety minutes "one-way" just to see him.
Patient | June 5, 2018
Dr Copeland is the best
Patient | May 28, 2018
Dr. Copeland has always been caring & trip to help whenever possible -
Patient | May 9, 2018
Dr. Copeland is a great doctor. I know, I'm a nurse and been around all kinds of them.
Patient | April 16, 2018
Dr. Copeland was condescending about a question I posed---to the point I don't want to go for my follow up visit. remember the old adage about there are no dumb questions? Well that's not true for this provider. He will let you know if you ask what he considers to be a dumb question. And he will mock you for it.
Patient | April 14, 2018
This is only the 2nd time I have seen Dr. Copeland. Last two comments are based on the short period I have been connected with this office and comparing to my previous Doctor in Michigan and my Cardiologist at Vanderbilt.
Patient | March 12, 2018
My provider is excellent and I would "highly" recommend him to others!!!
Patient | March 6, 2018
no follow up on new prescription order on on email and was very general
Patient | February 28, 2018
dr copeland very nice,and his nurse also.
Patient | February 27, 2018
Patient | February 26, 2018
this page is the reason I come to Dr. Copeland. I feel he and I are partners in my health. In the past i have never felt that way about Dr.s I felt they were trying to get me out of their office without getting sued. LOVE Vanderbuilt because of Dr. Copeland.
Patient | February 12, 2018
No bad experience
Patient | January 30, 2018
Seemed kind of aloof. Not really connected.
Patient | January 27, 2018
Patient | January 22, 2018
Some decisions about care were post the visit but were initially discussed during the visit. Do not have anyone locally to make a recommendation to for care.
Patient | January 20, 2018
since i am a pharmacist my provider understands that i know the basics
Patient | December 7, 2017
I have complete trust in Dr. Copeland, which I believe is one of the most important elements of successful healthcare.
Patient | November 4, 2017
This was a check-up
Patient | November 1, 2017
I have great confidence in Dr. Copeland.
Patient | October 20, 2017
great Dr. I have recommended patients and they love him as well
Patient | October 10, 2017
I have always had a good experience w/ Dr. Copeland.
Patient | September 28, 2017
Dr. Copeland is easy to talk to and is very attentive and thorough - plus likeable!
Patient | September 5, 2017
The provider "always" takes time to explain what is needed or answer my questions.
Patient | August 28, 2017
My husband and me both like Dr. Copeland very much, he's an awesome doctor and always there for you.
Patient | August 24, 2017
I do recommend to friends & family.
Patient | August 23, 2017
Dr. Copeland listened and checked what I was concerned about this visit, and ordered x-ray and blood work. Also followed up with x-ray and gave me option to see specialist. I am very, very happy with Dr. Billy Copeland
Patient | August 15, 2017
I think Dr Copeland is an excellent doctor and do recommend him to everyone. Couldn't be happier.
Patient | August 2, 2017
All very good.
Patient | July 26, 2017
Billy was excellent!
Patient | July 20, 2017
Could not ask for better care.
Patient | July 19, 2017
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Memphis market members do not have benefits in Nashville)
Cigna SureFit (Pediatric patients only)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)