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About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
Every was very good.
Patient | January 31, 2018
This was a first-time visit for a physical exam. I was very impressed with Dr. Lane.
Patient | January 29, 2018
Didn't tell me what the outcome of the exam was.. ex. didn't tell me if I had fluid in my ears etc.
Patient | January 16, 2018
The provider did not complete full examination. He spent more focus on the frustrations with the new computer system than with patient care. He asked what I had been given before and prescribed it. I told him he was the doctor and that was why I was there to see what I truly had going on. I preceded to get worse and feel that if I was provided a better examination my illness could have been shortened. Instead I missed a full week of work and feel that I have incurred additional doctor visit bills due to lack of quality patient care.
Patient | January 14, 2018
10. In some respects. 11. Fairly GOOD. Depends who for in what time dr. is allowed to have and in what he is allowed to do in it for actual cures. Drs. need to coordinate - whole body care more.
Patient | January 11, 2018
Dr. Lane and his staff have always been great for several years I have been going to him.
Patient | December 8, 2017
I've been dealing with this condition for 9 months and he could have cared less about what I had to say. He didn't listen at all and provided solutions that I had already tried and that I told him had failed.
Patient | December 7, 2017
Always good - I've been going to him very long time. #5. Blood test.
Patient | December 5, 2017
Dr. Lane is great in every aspect excellent human being.
Patient | November 9, 2017
Friendly & effective care.
Patient | October 27, 2017
He has been my PCP for >40 yrs. Trustworthy & very knowledgeable.
Patient | October 25, 2017
Patient | October 21, 2017
Dr. Lane was excellent, very thorough. Would be happy to see him again. Very confident in his ability.
Patient | October 20, 2017
Dr. Lane does not always wait for patients answer when asked. Does not listen as well as talks.
Patient | October 19, 2017
Dr Lane is amazing!
Patient | October 13, 2017
always explains any concerns clearly.
Patient | September 28, 2017
Dr. Lane is the very best MD & person.
Patient | August 28, 2017
Never had a bad experience
Patient | June 28, 2017
KIND & UNDERSTANDING.
Patient | June 16, 2017
All ways take care of us for years. 1. Richard Lane
Patient | June 2, 2017
Patient | May 19, 2017
Patient | March 31, 2017
Vanderbilt Health participates in Cigna Connect, an Affordable Care Act (ACA)-compliant individual insurance plan option. Individuals enrolled in all metal levels of Cigna Connect can be seen at Vanderbilt at their maximum benefit level. Inclusion of Vanderbilt and Vanderbilt providers as “in-network” on Cigna.com and HealthCare.gov has been delayed. In the meantime, Vanderbilt is accepting all Cigna Connect patients.
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)