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About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
Rachel Pursha is a very good. She's very informative and knowledgeable. She's always concerned with your progress and willing to help with any problems that might arise. She's amazing.
Patient | October 24, 2018
Ms Prusha always listens to me and explains things that I can understand. She noticed an issue with my blood pressure and recommended that I follow up with my cardiologist which turned out to be a good thing as I did have an issue that needed to be addressed
Patient | July 17, 2018
Dr. Prusha is very pleasant and caring. She make me feel good about me. She discusses things which help and gives me tips to make my weight less easier.
Patient | July 10, 2018
Rachel is excellent. very friendly and helpful. it is a joy to have her as my provider
Patient | May 16, 2018
Rachael is AMAZING! She listens, she is understanding & kind. Always helpful. Love coming to see her. Takes her time.
Patient | March 23, 2018
Rachel is an awesome provider. She listened to my concerns and wrote down some options I could try and asked me what my thoughts were and what I wanted to do. I of course told her whichever she thought was best and she did pick one and even went out of her way to provide a coupon for me to help cover the cost. She is great.
Patient | February 20, 2018
Patient | February 17, 2018
Ms Prusha really listened to me and gave me several options. I really enjoyed being her patient
Patient | December 18, 2017
Very professional but clearly at the end of the day she was going through the motions. Cursory in an adequate way. Which is to say, nothing she did was wrong, just that she wasn't there.
Patient | December 11, 2017
This provider has always been knowledgeable, friendly, and efficient. She is genuinely kind and caring and always makes me feel heard and well cared for. She is awesome!
Patient | October 24, 2017
Patient | October 16, 2017
Rachel has made what could be a tough process entirely as good as it can be. She is knowledgeable, understanding, and realistic with _____.
Patient | October 9, 2017
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Memphis market members do not have benefits in Nashville)
Cigna SureFit (Pediatric patients only)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)