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About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
Dr. Brown has always been very attentive. I am so glad he is my doctor.
Patient | October 23, 2018
Dr. Brown showed much compassion, which I appreciate greatly. He is very knowledgeable and answered all questions in an understanding way. He is the best.
Patient | September 15, 2018
Very complete, he took his time.
Patient | September 10, 2018
Dr.Brown is an excellent communicator. I really appreciate that he shows me the courtesy of showing em the imaging of the optic nerve and explaining them in an easy way to understand.
Patient | August 30, 2018
I have great confidence in the knowledge of Dr. Brown and experience him as caring, a very good communicator and excellent practitioner. Thanks for the opportunity to review him. Very positive experiences consistently with Dr. Brown.
Patient | August 27, 2018
He was ideal.
Patient | August 20, 2018
Patient | August 6, 2018
Patient | August 4, 2018
Dr. Brown couldn't have been better! He was thorough & gave really good explanations. he literally drew us a picture. He is smart & compassionate. He didn't rush us at all. Best doctor we have seen during this terrible time.
Patient | August 1, 2018
Best experience yet! Friendly, open and concerned.Very compassionate.
Patient | July 23, 2018
Dr. Brown is an excellent care provider. I have confidence in his ability to take care of my eye issues.
Patient | July 14, 2018
Very caring attitude.
Patient | June 22, 2018
Dr. Brown was great but spending close to two hours in the clinic for an appointment that lasted maybe 10 minutes was really frustrating. Part of the issue was that I did arrive 15 minutes early as I was instructed to do. Maybe for end of the day appointments, don't tell people to arrive early. I left another meeting early to get to this appointment early.
Patient | June 18, 2018
I felt a slight rush on Dr. Brown's part.
Patient | May 29, 2018
Dr Brown is a excellent Physician , he is always clear , and easy to communicate with .
Patient | May 25, 2018
Dr. Brown is an excellent provider.
Patient | May 21, 2018
Patient | May 14, 2018
Dr. Brown was very kind, compassionate, and encouraging. He gave me all the information I needed about what to expect following my procedure and clear instructions for home treatment and care. I would highly recommend him!
Patient | May 1, 2018
Dr. Brown is an exceptional eye physician.
Patient | April 23, 2018
Very kind understanding and very knowledgable.
Patient | April 22, 2018
It was the end of the day. Not a whole lot of time left to spend. I would've liked to have known his comments about the OCT scan; and what it showed; and any changes. That wasn't discussed. I would've liked to discuss whatever surgical options. We didn't. We decided to come back in a month. Maybe THEN, hopefully...
Patient | April 18, 2018
Dr. Brown is great. Vanderbilt Eye Center is the only game in Lebanon so putting up with the wait time is all we can do.
Patient | March 5, 2018
He seemed very concerned and knowledgeable.
Patient | March 1, 2018
After 6 years of treatment for glaucoma under 2 providers, Dr. Brown said "You might not even have glaucoma" in a way that made me thing he was being cavalier or arrogant.
Patient | February 28, 2018
Patient | February 27, 2018
Since I did not see Dr. Brown, I cannot answer questions about how he "cared" for me.
Patient | February 21, 2018
Dr Brien was fantastic. Great communication style. a good listener.
Patient | February 17, 2018
All doctors could learn about patient relations from this health care provider. I actually enjoy my appts even tho I don't necessarily enjoy the tests. However, they are of prime importance and my provider has thoroughly explained it to me.
Patient | February 17, 2018
was running very late... everything else was good
Patient | February 7, 2018
The wait time is unreal and no communication with patient on reason for delay. Not sure I'd recommend provider as 10- 15 min appt took 3 hrs.
Patient | February 7, 2018
Very genuine and concerned. His kindness is unsurpassed, and he is very sincere.
Patient | January 24, 2018
Before I met him, I saw him aid a lady with walking difficulty to the waiting room and helped her get seated. I knew then that I would like this man.
Patient | January 23, 2018
Dr. Brown is the best doctor I have seen concerning my eyes.
Patient | January 10, 2018
This day was stressful due to their computer problems, but Dr. Brown handled it all professionally & with care & compassion for me.
Patient | December 28, 2017
Patient | December 23, 2017
only bad thing was checking out took to long never before did it take that long?
Patient | December 8, 2017
Patient | December 8, 2017
This was my initial visit to Vandy Eye Institute, overall, excellent visit!
Patient | October 28, 2017
The doctor should be given more time to spend with individual patients. Forty dollar co-pay plus what the insurance pays for a visit is a bit much for three to five minutes in the doctors presence.
Patient | October 23, 2017
This was my first visit to Dr. Brown. I liked the way he shared information.
Patient | September 27, 2017
Extremely competent, courteous, helpful and was clear about everything.
Patient | September 26, 2017
Patient | September 22, 2017
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Memphis market members do not have benefits in Nashville)
Cigna SureFit (Pediatric patients only)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)