If you would like to speak with a customer service representative, you can reach them at (888) 274-7849 between the hours of 8:00am-5:00pm cst.
About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
l live in an assisted living facility. A nurse accompanies me to all appointments. I would be more satisfied if I was included in the health discussions. I am a little slow in speech but I can talk and think too. Just pause and Look at me occasionally. Then I would be quite satisfied.
Patient | September 12, 2018
as I already typed, Norma Edwards is a real asset to Vanderbilt and she is professional and very pleasant!
Patient | August 27, 2018
LOVE Norma, she's GREAT! In my lifetime I've been seen by hundreds of doctors (just look at my records) and she's A+
Patient | August 27, 2018
Love Norma Edwards!
Patient | August 2, 2018
Patient | May 14, 2018
liked her very much good communication between us
Patient | April 30, 2018
I asked for some strategies for care and she has glad to put off tests. All she said is that it is my responsibility b/c that saved her from doing paperwork for them. With no ideas on strategies offered.
Patient | March 2, 2018
Best care available in TN!
Patient | February 27, 2018
I did not have a pleasant experience seeing this care provider. She was in and out in 5 minutes and did not seem genuine about anything. She brought two medical students in with her and it created even more of a toxic environment where I did not feel comfortable talking. I also felt judged the entire time. It felt like she was just there to process data.
Patient | February 26, 2018
Spent time with me and listened to me. Made me feel very comfortable.
Patient | January 27, 2018
I absolutely love seeing Ms Norma. She makes me feel as if I am speaking with a very informed friend instead of a provider. I hope she continues to see patients in the Diabetes Clinic. She is an asset to Vanderbilt.
Patient | December 11, 2017
Norma Edwards is always very helpful, easy to understand, friendly.
Patient | October 16, 2017
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Memphis market members do not have benefits in Nashville)
Cigna SureFit (Pediatric patients only)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)