If you would like to speak with a customer service representative, you can reach them at (888) 274-7849 between the hours of 8:00am-5:00pm cst.
About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
She is exceptional. She cued in on something that nobody else has... and it worked! She changed my night time Prilosec to a Zantac, which contains an antihistamine. This has really helped.
Patient | November 2, 2017
The entire experience was fabulous.
Patient | October 17, 2017
Frazee saved me, she's so great!
Patient | October 16, 2017
I have been trying for decades for answers. Finally found someone to help.
Patient | September 22, 2017
I couldn't ask for anyone as good as Joanne Climer Frazee APRN was.
Patient | August 22, 2017
No solutions to my illness given; just treatment for symptoms.
Patient | August 18, 2017
Very good. If treatment with local doctor does not resolve problem, I will probably make another appt.
Patient | August 3, 2017
Was well informed of my health problems. Apparently had studied my medical records thoroughly.
Patient | July 25, 2017
Very personable, informed, guided me in decision w/explanations. Excellent.
Patient | June 2, 2017
Could not have been happier with my experience with the doctor!
Patient | May 22, 2017
Very knowledgeable but also very personable.
Patient | May 19, 2017
Very happy with Dr. Frazee!
Patient | May 19, 2017
Great communication, concise treatment plan; I am totally confident in my doctor. Thank you!
Patient | May 1, 2017
Ms. Frazee was a pleasant refreshing and very KIND provider. She never talked over me nor dismissed what I was saying. She listened asked questions, wrote down instructions for me to take home. I hope I see her again, she's very knowledgeable.
Patient | April 24, 2017
Very very perfect person for the job. Ms. Jo is awesome!
Patient | March 2, 2017
She was awesome.
Patient | February 23, 2017
I was late and she made time for me and sincerely cared about my ongoing issue.
Patient | January 27, 2017
Just wonderful!! Excellent!!
Patient | December 30, 2016
Patient | December 2, 2016
Ms Frazee was great. I was pleased that she took so much time with me. She carefully explained the next steps and was a great listener. I would recommend her to anyone.
Patient | December 1, 2016
And I fill we made a trip for nothing. She needed my medical records to find out why I was there that was wrong because they didn't send them to her. All she needed. #1. But she didn't know what was there that was wrong. #2. For you and my husband t
Patient | December 1, 2016
I already have recommended her.
Patient | November 17, 2016
I would not recommend her due she was not familiar with my file before entering the room. I had to take her from from day one to current date of what happen.
Patient | November 16, 2016
I was never given a possible reason for issue, nor did I get information on what I could do to help/prevent the issue from getting worse.
Patient | November 5, 2016
Refuses to return phone call!
Patient | October 24, 2016
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid) (Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP)
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and be redirected)
TennCare Select Behavioral Health
TennCare Select Transplants
Baptist Health Behavioral Health
Baptist Health Plan of KY
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel Behavioral Health
Farm Bureau (Includes individual off exchange plans, both ACA compliant and non-ACA compliant, if offered)
Harmony (MA) Behavioral Health
Harmony Medicare Advantage
Health Partners Behavioral Health
HealthOne Alliance Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)