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About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
Dr. McBean is always attentive and seems to care.
Patient | September 11, 2017
Dr. McBean seemed very thorough.
Patient | August 25, 2017
Can't get an appointment when you need it.
Patient | August 2, 2017
best Vanderbilt primary doctor I've had since being in the Vanderbilt network for the past 10 years
Patient | August 1, 2017
Dr. McBean is amazing. She always remembers exactly who I am and what's going on in my life and how that's impacting my health.
Patient | July 24, 2017
Unless I have the first morning appointment, there is always a long wait to see her
Patient | July 23, 2017
Dr. McBean is truly a wonderful doctor. Very thorough and so caring. I feel like I've finally found a doctor who truly cares about her patients, takes the time to explain things thoroughly, and I never feel rushed or just a number.
Patient | July 17, 2017
I love Dr. McBean. She listens, does a thorough exam, and is knowledgeable. I trust her.
Patient | June 4, 2017
Very good experience! I feel I am getting excellent care from Dr. McBean & Vandy.
Patient | May 31, 2017
will neither recommend nor return to this provider
Patient | May 22, 2017
She definitely gets to the bottom of any health problem I have.
Patient | April 24, 2017
No apology was made for the 40 minutes I waited in the exam room to see the doctor, either of the two times she was that late.
Patient | April 10, 2017
I like Dr. McBean, she is very knowledgable and kind. This is actually my 2nd time coming to her and I like her a lot better this time around. My only issue is she makes you come back too often. You think you get things squared away and its come back in 3 months. 5 tims in 6 months!
Patient | April 6, 2017
Patient | April 5, 2017
Could not find a better qualified professional provider! Superb! Compassionate, caring.
Patient | March 29, 2017
Very professional experience. Very personal care and I trust Dr. McBean.
Patient | March 27, 2017
Takes time to address all needs.
Patient | March 27, 2017
Dr. McBean is thorough, professional, pleasant, knowledgeable and efficient.
Patient | March 13, 2017
Dr.Mary McBean is wonderful!
Patient | February 27, 2017
Very busy - sometimes too busy to take proper time needed!
Patient | February 1, 2017
I am very appreciative of the time Dr. McBean spends with me and the way she handles my concerns.
Patient | January 26, 2017
Patient | January 2, 2017
Dr. McBean is very compassionate, caring, and takes her time and listens to all your concerns.
Patient | December 30, 2016
very happy with doctor and staff.
Patient | December 19, 2016
Dr. McBean is awesome!
Patient | November 4, 2016
Patient | October 18, 2016
Dr. McBean is very caring and attentive
Patient | October 2, 2016
This visit was better in terms of waiting for the doctor after being checked in by the nurse. It might have been a fluke of being the first appointment after a break and there being no other patients scheduled.
Patient | September 27, 2016
Dr. McBean has always been very nice and always goes into my record so she has a clear picture of what is going on with my health.
Patient | September 27, 2016
She was quite rushed. Does Vanderbilt Health have a patient quota per hour/day for doctors to see?
Patient | September 21, 2016
superior, caring, excellent, knowledgeable treatment by this provider!
Patient | September 19, 2016
Patient | August 25, 2016
Dr. McBean is a great doctor! the best wellness exam I have had while in Springhill.
Patient | August 23, 2016
Dr. McBean always tries to give the best possible care.
Patient | August 11, 2016
Tests and procedures NA.
Patient | August 5, 2016
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid) (Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP)
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and be redirected)
TennCare Select Behavioral Health
TennCare Select Transplants
Baptist Health Behavioral Health
Baptist Health Plan of KY
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel Behavioral Health
Farm Bureau (Includes individual off exchange plans, both ACA compliant and non-ACA compliant, if offered)
Harmony (MA) Behavioral Health
Harmony Medicare Advantage
Health Partners Behavioral Health
HealthOne Alliance Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)