If you would like to speak with a customer service representative, you can reach them at (888) 274-7849 between the hours of 8:00am-5:00pm cst.
About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
Mary McBean is fantastic wish she did an executive or private clinic waits are way too long would pay for premium service.
Patient | February 13, 2018
On way out of room, dr. mentioned test (CT scan) if not better in 3 wks. but did not explain why exactly - she seemed rushed so I didn't ask questions.
Patient | February 7, 2018
Patient | February 6, 2018
I have never met a doctor that is so nice and can relate to you. She is the best and I will be back to her for all my needs.
Patient | January 23, 2018
had other concerns to discuss but she was in too much of a hurry she is too busy
Patient | December 9, 2017
The doctor was in a hurry and upset because she could not get the new computer program to work to input my information. She finally called the nurse in to help her. She was not friendly to the nurse. She was late and did not know anything about my previous history. I was ready to leave and did not think I should have to fill her in on my history since I have been going to her for 6 years. I will probably look for another PCP.
Patient | December 8, 2017
Recommended my daughter-in-law to her and she seems to be pleased with her care.
Patient | December 8, 2017
Best primary care physician I ever had.
Patient | December 7, 2017
Dr. McBean has me feeling good for my age.
Patient | November 7, 2017
My clinic summaries say it all. Dr. McBean is very detail oriented and thorough.
Patient | October 30, 2017
I never experienced any bad experiences
Patient | October 26, 2017
Excellent experience, caring, informative, helpful. "A first class care provider". Great confidence about her profession and my confidence in her. Thanks Dr. McBean. After 40 years found somebody to trust.
Patient | October 20, 2017
i referred my daughter-in-law to her. Dr. Mcbean is excellant.
Patient | October 19, 2017
Dr. McBlan is the best care provider I've had in the 10 years I've been with Vanderbilt. She is so personable & & shows such concern for my health. The decisions about my treatment have been excellent I'm so proud to be her patient!
Patient | October 18, 2017
Dr. McBean very thorough, explains everything & is a wonderful doctor. I highly recommend her.
Patient | October 10, 2017
Patient | October 9, 2017
Dr. McBean is a wonderful doctor & person. ALWAYS caring & thorough. Never feel rushed. VERY efficient.
Patient | October 2, 2017
Not a very good listener, pushes tests "because Medicare will pay", repeated test done 3 WKS. before, even with written results shown, would not prescribe meds for UTI until culture results, took 10 days! Will not refill meds taken, ointments used routinely w/o office visit.
Patient | September 28, 2017
She is very good IF you have an interesting issue - otherwise they get you in & out - & generally you are @ walk in clinic inst. of appt.
Patient | September 27, 2017
Dr. McBean is always attentive and seems to care.
Patient | September 11, 2017
Dr. McBean seemed very thorough.
Patient | August 25, 2017
Can't get an appointment when you need it.
Patient | August 2, 2017
best Vanderbilt primary doctor I've had since being in the Vanderbilt network for the past 10 years
Patient | August 1, 2017
Dr. McBean is amazing. She always remembers exactly who I am and what's going on in my life and how that's impacting my health.
Patient | July 24, 2017
Unless I have the first morning appointment, there is always a long wait to see her
Patient | July 23, 2017
Dr. McBean is truly a wonderful doctor. Very thorough and so caring. I feel like I've finally found a doctor who truly cares about her patients, takes the time to explain things thoroughly, and I never feel rushed or just a number.
Patient | July 17, 2017
I love Dr. McBean. She listens, does a thorough exam, and is knowledgeable. I trust her.
Patient | June 4, 2017
Very good experience! I feel I am getting excellent care from Dr. McBean & Vandy.
Patient | May 31, 2017
will neither recommend nor return to this provider
Patient | May 22, 2017
She definitely gets to the bottom of any health problem I have.
Patient | April 24, 2017
No apology was made for the 40 minutes I waited in the exam room to see the doctor, either of the two times she was that late.
Patient | April 10, 2017
I like Dr. McBean, she is very knowledgable and kind. This is actually my 2nd time coming to her and I like her a lot better this time around. My only issue is she makes you come back too often. You think you get things squared away and its come back in 3 months. 5 tims in 6 months!
Patient | April 6, 2017
Patient | April 5, 2017
Could not find a better qualified professional provider! Superb! Compassionate, caring.
Patient | March 29, 2017
Very professional experience. Very personal care and I trust Dr. McBean.
Patient | March 27, 2017
Takes time to address all needs.
Patient | March 27, 2017
Dr. McBean is thorough, professional, pleasant, knowledgeable and efficient.
Patient | March 13, 2017
Dr.Mary McBean is wonderful!
Patient | February 27, 2017
Very busy - sometimes too busy to take proper time needed!
Patient | February 1, 2017
I am very appreciative of the time Dr. McBean spends with me and the way she handles my concerns.
Patient | January 26, 2017
Vanderbilt Health participates in Cigna Connect, an Affordable Care Act (ACA)-compliant individual insurance plan option. Individuals enrolled in all metal levels of Cigna Connect can be seen at Vanderbilt at their maximum benefit level. Inclusion of Vanderbilt and Vanderbilt providers as “in-network” on Cigna.com and HealthCare.gov has been delayed. In the meantime, Vanderbilt is accepting all Cigna Connect patients.
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)