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About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
The young lady who took care of me was concerned about my blood pressure and so was I. She wanted to prescribe meds, but I did not want to take any blood pressure meds that would hurt or injure my voice (I'm a professional singer and teacher of voice). She listened to my concern. Although she advised against it, I told her that I would try to take care without meds. But, when I told her that I would inquire to my friends in my business of singing and see if anyone had similar issues and find out about their meds, she was quite eager to know what they would say. She was real cool in admitting that while she knew about the different classes of meds for blood pressure, she was unaware of any affects with the voice. So, this comforted me that she cared about me and wanted me to do what was best, while at the same time learn something related to my career and life.
Patient | October 23, 2017
best of all visits
Patient | August 21, 2017
This was my first visit with this provider. I have been a patient of this clinic for over 15 years. I would have expected a more friendly first visit. I had to ask the caregiver to order lab tests and for a foot exam. The clinic would not fill my prescriptions without a visit to clinic and then the visit did not follow up on my prior visit.
Patient | August 21, 2017
Patient | August 14, 2017
Outstanding in all respects!!
Patient | June 22, 2017
Gave me option to insulin that may save me money and not hurt my health.
Patient | May 15, 2017
I felt rushed
Patient | April 23, 2017
If Ms. Prager conducts and carries herself as if she were an MD. It is a subtle thing as I have had several PAs, MDs, and RNs attend to me the last 6 years. I had thought she was an MD based on her knowledge.
Patient | April 12, 2017
She is very caring, respectful, understanding, and informative in all ways.
Patient | March 27, 2017
The doctor showed a genuine concern about my problems WITHOUT a condescending attitude.
Patient | March 8, 2017
Patient | February 6, 2017
Dr. Hendrickson has improved my diabetic blood sugar numbers in a short amount of time.
Patient | January 31, 2017
Wait to long in room about 30 min. before came in.
Patient | November 2, 2016
One of the best providers I have had at any civilian or military clinic. Thank you!
Patient | October 28, 2016
While she was very nice, she didn't exude confidence. She was unaware I had an ultrasound that day that I was having the follow up visit for to see what if anything had changed on my thyroid nodule or not as I was having symptoms. I had to tell her I already had an ultrasound done. Then she didn't act like she knew anything about my case. I felt like she was extremely new to this role, though I have no idea if she is or not. Perhaps reading through the chart to prepare for the visit would have helped her appear more confident during the visit.
Patient | October 25, 2016
She listened and answered the questions I asked.
Patient | October 20, 2016
This care giver was excellent. She was kind, well informed about my health records, even though this was my first time to see her. Did a good examination and informed me about what I should continue to do to maintain good sugar levels and ordered blood work and included tests that I requested, such as a PSA, eGFR, A1C level and other vitual tests such as liver tests etc. I was well pleased with my visit and this provider.
Patient | October 17, 2016
She seems to value the relationship with her patients and takes great joy in their improvements.
Patient | October 1, 2016
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid) (Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP)
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and be redirected)
TennCare Select Behavioral Health
TennCare Select Transplants
Baptist Health Behavioral Health
Baptist Health Plan of KY
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel Behavioral Health
Farm Bureau (Includes individual off exchange plans, both ACA compliant and non-ACA compliant, if offered)
Harmony (MA) Behavioral Health
Harmony Medicare Advantage
Health Partners Behavioral Health
HealthOne Alliance Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)