If you would like to speak with a customer service representative, you can reach them at (888) 274-7849 between the hours of 8:00am-5:00pm cst.
About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
We could not be more pleased with the care that we have received from Dr. Penson and his staff.
Patient | December 13, 2017
Dr. Penson is great. I have the utmost confidence in him.
Patient | October 31, 2017
Very pleased, gave answers to all questions, very concerned.
Patient | October 29, 2017
I'm happy I chose Dr. Penson for my prostate cancer treatment.
Patient | October 27, 2017
Very good experience.
Patient | October 20, 2017
Every person that I came in contact with are the cream of the crop.
Patient | October 19, 2017
Excellent caring doctor.
Patient | October 12, 2017
Felt very comfortable with Dr. Penson & his medical knowledge.
Patient | September 28, 2017
Feel very blessed to be able to access Dr. Penson who is an amazing doctor.
Patient | September 8, 2017
Patient | July 19, 2017
We appreciated the amount of time that Dr. Penson took to explain everything to us.
Patient | July 7, 2017
Dr. Penson is an excellent doctor who has/is navigating us through the care necessary for my incurable advanced prostate care.
Patient | July 7, 2017
My records had been sent to Dr. Penson and he had reviewed them before he met with me.
Patient | April 26, 2017
Another of Dr. Penson "success striver".
Patient | April 18, 2017
Very satisfied with provider and staff.
Patient | March 22, 2017
I am very pleased with Dr. Penson and I Have all the confidence in the world in him.
Patient | March 13, 2017
He spent a lotof time with us which is exactly what we needed given the situation.
Patient | February 27, 2017
Enjoy meeting with Dr. Penson.
Patient | February 8, 2017
We talked and at this time I declined medication
Patient | January 30, 2017
Dr. Penson and his staff do a wonderful job in all aspects of treatment
Patient | January 24, 2017
Patient | January 17, 2017
Dr. Penson has my utmost confidence.
Patient | December 30, 2016
Vanderbilt Health participates in Cigna Connect, an Affordable Care Act (ACA)-compliant individual insurance plan option. Individuals enrolled in all metal levels of Cigna Connect can be seen at Vanderbilt at their maximum benefit level. Inclusion of Vanderbilt and Vanderbilt providers as “in-network” on Cigna.com and HealthCare.gov has been delayed. In the meantime, Vanderbilt is accepting all Cigna Connect patients.
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)