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About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
The doctor said there was no reason to do an MRI on the back right now. I'm just concerned about how much pain he is in and why not an MRI just to make sure it's not serious. He just prescribed PT for 6-8 weeks before an MRI. My son has problems walking sometime, but other times he is able to run in soccer.
Patient | February 19, 2018
office couldn't read our files we brought in. the doctor really didn't care if he saw the pictures to see if her condition worsend until I asked if he wanted me to get a new file sent over. he asked for hard copies. by that point I was put off that he didn't even want to take a set of X-rays to see progression. I understand his explanation of the "likelihood" but I'm also a person that believes people are different and should be treated that way. my daughter's pain from her condition has gotten worse. he didn't want to look into it to see why.
Patient | February 12, 2018
It's so good to see that there are still drs. out there that genuinely care for the patient.
Patient | January 24, 2018
Absolutely amazing, goes above and beyond. Even discussed teaching us to do some things that were having to be done weekly in office due to use living 2.5 hours away.
Patient | January 23, 2018
Dr.Lovejoy is amazing dr
Patient | December 7, 2017
He was thorough on his evaluation and didn't only rely on x-ray.
Patient | November 29, 2017
Our provider was very nice, told us all the information we needed, and got us in-and-out quickly.
Patient | September 21, 2017
Remembered our conversation we had over every visit. Nice to know he is always listening. Very nice. Would highly recommend.
Patient | August 28, 2017
Arrogant, noncaring, unprofessional, demeaning. Never again will my child see him.
Patient | July 18, 2017
Dr. Lovejoy is the best he does not give up till he finds out what the problem is he is great with children.
Patient | June 6, 2017
Dr. Lovejoy is excellent!
Patient | May 18, 2017
He did not order any tests or xrays and did not ask him to walk or anything. He spent little time examining him considering he didn't have any previous records or x-rays from other providers to look at.
Patient | April 13, 2017
He is simply the best.
Patient | February 27, 2017
Vanderbilt Health participates in Cigna Connect, an Affordable Care Act (ACA)-compliant individual insurance plan option. Individuals enrolled in all metal levels of Cigna Connect can be seen at Vanderbilt at their maximum benefit level. Inclusion of Vanderbilt and Vanderbilt providers as “in-network” on Cigna.com and HealthCare.gov has been delayed. In the meantime, Vanderbilt is accepting all Cigna Connect patients.
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)