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About Ratings and Comments
The Patient Rating score is an average of all responses to care
provider-related questions on the nationally-recognized Press Ganey
Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5
with 5 being the best score.
Patient Comments are gathered from the Press Ganey Patient Satisfaction Survey and displayed in full.
Patients are not identified in order to respect patient privacy.
No Rating Available
It is possible some providers have not received the minimum of returned surveys we use to calculate the
ratings and therefore have no ratings posted yet.
Patient Comments are gathered from
the Press Ganey Patient Satisfaction Survey and displayed in full. Patients are
not identified in order to respect patient privacy.
Customer service - outstanding. 1. Christine Sheih, MD.
Patient | April 13, 2018
I was so impressed with Dr. Sheih that I sent her and email detailing my positive experience and thanking her for taking such great care of me. The email was sent prior to my receipt of this survey.
Patient | March 30, 2018
Dr. Sheih is very caring. She usually comes out to take the patient to her office after the assistant has done the preliminary.
Patient | March 30, 2018
Very very good care.
Patient | February 4, 2018
My blood sugar level was low during visit and cause me some problems in understanding and explaining, this was my problem and Dr. Shieh and staff responded accordingly. Thanks to all.
Patient | December 26, 2017
Excellent provider! Very professional and attentive.
Patient | December 11, 2017
Patient | December 7, 2017
Dr Shieh is so kind and considerate. She went out of her way to accommodate me to avoid an additional 2hr trip back to her office
Patient | December 7, 2017
only wouldn't recommend because the wait has been consistently longer and longer for all of one of my appointments
Patient | October 30, 2017
I am extremely satisfied with my cataract surgery. Dr. Shieh and I discussed in depth the lens that would best fit my lifestyle. She explained the advantages and disadvantages of each type lens. We went with the multifocal lens in both eyes. Both surgeries went well. The surgery center is exceptional. My results exceeded my expectations. Dr. Shieh is a wonderful doctor that I will reccomend to others.
Patient | October 15, 2017
Very attentive - sometimes overly concerned asking repeatedly - are you okay? When I experienced no distress or discomfort.
Patient | October 13, 2017
She did not seems to worry about my conditions. Answers were very generic with no concerns that other providers have showed with my conditions.
Patient | October 5, 2017
I am always happy to accomodate trainees, and help when I can to further their education. It is discomfiting, when being seen for an acute and painful problem, to be seen by a trainee who represents him/her self as the only person who will be doing the important parts of the examination, or making decisions about care instead of your staff.
Patient | October 3, 2017
Patient | October 2, 2017
Dr. Sheih was extremely kind and engaged. Most reassuring in her explanations.
Patient | September 26, 2017
Assistant Professor Shieh was working with an intern who was very good...concerned, very professional and compassionate. Together, they completed the examinations and explained findings. One of those related to the potential for sleep apnea based on response of tissue around my eyes...the reason for my visit. They immediately referred this to my primary physician, Dr. Angel and that afternoon I was contacted by her office who asked my permission to refer to the sleep clinic to make arrangements for a study. A clinic representnative called with an hour or two. Great coordination!
Patient | September 25, 2017
Dr. Sheih even came in on a Sunday because she felt my eye condition needed follow up before later in the week.
Patient | August 28, 2017
Excellent could not have asked for better care.
Patient | August 9, 2017
What a wonderful doctor. I've told many of my family and friends how "important" I felt during this appointment. She made me feel like she actually cared about me.
Patient | July 26, 2017
Patient | July 25, 2017
Dr. Sheih went above and beyond. Excellent in knowledge and psychosocial skills!
Patient | July 17, 2017
Very knowledgeable and caring.
Patient | July 15, 2017
Vanderbilt Health participates in Cigna Connect, an Affordable Care Act (ACA)-compliant individual insurance plan option. Individuals enrolled in all metal levels of Cigna Connect can be seen at Vanderbilt at their maximum benefit level. Inclusion of Vanderbilt and Vanderbilt providers as “in-network” on Cigna.com and HealthCare.gov has been delayed. In the meantime, Vanderbilt is accepting all Cigna Connect patients.
Vanderbilt Health participates in the local and national health insurance plans listed below. It’s important to note that Vanderbilt may not participate in all products offered by an insurance carrier. We encourage you to contact your insurance company to verify your coverage for care at a Vanderbilt location. Several insurance carriers also include Vanderbilt in their individual off-exchange plans.
Aetna (Excludes First Health, except Medical Mutual of Ohio)
Aetna Behavioral Health
Aetna Better Health (Kentucky Medicaid)
Aetna Better Health Transplants (Kentucky Medicaid. Requires single case agreement)
Aetna Medicare Advantage
Aetna Select VHAN (Premier)
Aetna Whole Health
Amerigroup Behavioral Health
Amerigroup TennCare (Adult services may require prior authorization and be redirected)
Amerigroup Transplant Medicaid (Tennessee MCO)
Amerivantage Medicare Advantage
Baptist Health (Formerly Known as Bluegrass Family Health)
Baptist Health Behavioral Health
Baptist Health Plan of KY
BlueCross BlueShield BlueCard (for out-of-state plans with "suitcase")
BlueCross BlueShield of Tennessee - Networks P, S & M (Includes individual exchange plans for all metal levels)
BlueCross BlueShield of Tennessee Behavioral Health
BlueCross BlueShield Transplants (BDCT and local BCBST)
BlueCross BlueShield TennCare
BCBST CoverKids (Adult services may require prior authorization and be redirected)
BCBST CoverKids Behavioral Health
BCBST CoverKids Transplants
BlueCare (Adult services may require prior authorization and be redirected)
BlueCare Advantage Plus (DSNP) - Medicare/Medicaid
BlueCare Behavioral Health
TennCare Select (Adult services may require prior authorization and should be directed back to TennCare)
TennCare Select Behavioral Health
TennCare Select Transplants
Center Care Behavioral Health
Cigna (Includes LP, OAP and Great West)
Cigna Behavioral Health
Cigna Connect (Effective Jan. 1, 2018. Includes individual exchange plans for all metal levels)
Cigna-HealthSpring Behavioral Health
Cigna-HealthSpring Medicare Advantage
Corvel (Workers' Compensation)
Corvel Behavioral Health
Farm Bureau (Offers individual off-exchange, non-ACA compliant plan)
HealthOne Alliance Behavioral Health
Health Partners Behavioral Health
Cariten Medicare Advantage
Humana (Includes HMO, NPOS and PPO. Excludes local POS and individual exchange plan: PPOX)