The Vanderbilt Discharge Tansportation Division of LifeFlight is designed to make the discharge of Vanderbilt University Medical Center patients requiring ambulance transportation more efficient.
The office is staffed 24 hours per day, seven days a week. We currently serve the Vanderbilt University Hospital, Critical Care Tower, Medical Center North / Round Wing, Adult ED, and Medical Center East.
Below is an outline of the primary services we offer to you, the individual caller, and the Medical Center.
Find any Health Care Facility in Tennesse via the Tennessee Department of Health Website. Here you can find the full name, address, and phone number, as well as search by several parameters.
Primarily our callers are Case Managers and Social Workers thorughout the hospital. Any Vanderbilt Medical Center employee that is caring for a patient and is responsible for arranging the patient transportation may utilize this service. Below are general guidelines for callers and what you can expect.
When you call for a patient discharge please have the following information ready.
After your Required Information is gathered call the Discharge Transportation office at 2-RIDE (2-7433). We will ask you the required information from above. After we have entered the information into our database we will email or fax you a medical necessity form. This will be partially filled out with your patient demographics already on it. we will then find the most appropriate ambulance service to transport your patient. After that arrangement is confirmed you will recieve a text page confirming patient name, room, and time. This page will also include the name of the ambulance service we scheduled to transport your patient. During the time before the scheduled bedside time please complete the medical necessity form. Have the original medical necessity form, a face sheet, an MAR, and a discharge summary available for the ambulance service. This should be seperate from the patient chart for the destination facility. If your patient's insurance requires special paperwork you will recieve these forms with instructions in your email. Please complete these and return to us via fax at 3-7271. When the ambulance arrives on the floor of the patient they contact us with that information. We will mark that time and you will recieve another text page of the time the ambulance arrived.
If at anytime during the process there is a problem, either with the ambulance service, another staff, another department, or the whole process please call us immediatley. We will log the complaint with the transport and follow up on it ASAP. Everything we do is digitally recorded. This inludes all phone calls. Every document we print, fax, or email is also logged with date, time, and who performed that action.