Vanderbilt University Hospital Guest Services

You will find Guest Services Representatives in locations throughout Vanderbilt University Hospital. If you have a question or need, it is their job to assist you. Guest Services Representatives are easily identified by their gold-colored blazers or vests.

Main Information Desk

Guest Services Representatives are located at the information desk in the main lobby of Vanderbilt University Hospital. Representatives can assist you with information, directions, parking and shuttle services.

Guest Services Representatives answer the main phone line from 7:00 a.m. to 9:00 p.m. Monday through Friday. The phone number is (615) 322-5000.

Surgery Waiting

The waiting area for the main operating room is on the first floor of Vanderbilt University Hospital. From the main entrance, Surgery Waiting is on the right side of the lobby.

Guest Services Representatives are available in the Surgery Waiting area from 6:00 a.m. to 9:00 p.m. to provide updates throughout surgical procedures. Check in with the Guest Services Representative after visiting a patient on the surgical floor so we can obtain your contact information for updates.

Surgery Waiting Services

  • Complimentary coffee for families and guests of patients, while available
  • Two family phones: (615) 343-1248 or (615) 343-1252
  • Family information board. The family information board uses a code name to represent the patient while in surgery. The board is updated by surgery staff throughout the day.
  • Pager system. Pagers are available from the Guest Services Representative in Surgery Waiting. Pagers light up and vibrate to alert you to return to the surgery waiting area for updates.