Plain Language Summary

Vanderbilt University Medical Center (VUMC) Financial Assistance Summary

This information is also available in Spanish and Arabic.

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Financial Assistance Eligibility

We are committed to giving all of our patients the highest level of care, regardless of their ability to pay.

Please tell us if you cannot pay your bill in full – we can help. Our customer service representatives can help you fill out applications for various community and government-sponsored programs for financial assistance, as well as describe VUMC’s financial assistance policy and payment plan options.

Patients who have little or no medical insurance and receive treatment at a VUMC facility may be eligible for financial assistance under VUMC’s financial assistance policy. Financial hardship is evaluated on a case-by-case basis.

Cosmetic, elective, experimental, and transplant services may not be eligible for a financial assistance discount.

Application Process

Financial assistance applications are online at; or you may call customer service at 888-274-7849, or visit VUMC’s Financial Business Office at 719 Thompson Lane, Nashville, TN 37204.

To apply for financial assistance, a formal application may not be needed. There is a standard set of questions you will need to answer for us to find out if you are eligible for financial assistance.

A completed financial assistance application should be given or mailed to: VUMC Customer Service, 719 Thompson Lane Suite 30330, Nashville, TN 37204. The amount of financial assistance is based on income and family size compared to the Federal Poverty Guidelines, using a sliding scale. We typically can give you a decision about financial assistance within 30 days after we get your application.


Qualification for financial assistance is based on adjusted gross income of the patient (or patient’s household if filing taxes jointly) for the current year or prior year compared to Federal Poverty Guidelines. For emergency or other medically necessary care, an eligible individual may not be charged more than amounts generally billed to individuals with insurance.  Discounts of 70% to 100% are provided as shown in the table below:


2018 Vanderbilt University Medical Center Charity Guidelines


100% off Chgs

80% off Chgs

70% off Chgs



Household Income

Household Income

Household Income






























































































Each additional family member, add











VUMC's 2018 Charity Guidelines are based on the 2018 U.S. Department of Health and Human Services Poverty Guidelines (which were published in the Federal Register on January 18, 2018).

Contact Us for Help

We encourage you to apply for financial assistance if you are unable to pay all or part of your VUMC bill. If you have questions or want to speak with a Customer Service Representative that can help with the application or payment plan process, please contact 888-274-7849, Monday to Friday 8 a.m. to 5 p.m. You may also get help by visiting one of the following locations:

VUMC Business Office

719 Thompson Lane, Suite 30330

Nashville, TN 37204


1211 Medical Center Drive Nashville, TN 37232

Visit any Guest Services location in the hospital or clinics and ask to speak with a Financial Counselor.

More Information

Financial assistance policies are online at and provide additional details about the financial assistance program.