The Interpreter Services Office helps patients who are deaf and hard of hearing, visually impaired or speak limited English. These services include:
On-site interpreters for the following languages are available:
Sign language interpreters
For services for the deaf and hard of hearing, please contact Bridges directly by email or by phone at (615) 248-8828.
When you schedule an appointment for an LEP patient, Interpreter Services receives an automatic interpreter request in Epic. The patient's preferred language must be selected in the demographics section of his or her chart. If you do not use EPIC, need to schedule a procedure or surgery, or have a last-minute request, you can email by clicking here or by calling the office at (615) 322-7378.
If you schedule an appointment after 4 p.m., Interpreter Services can't provide an interpreter for the morning of the following day.
Check the on-site interpreter schedule for a summary of when these services are available. To reach the interpreter, staff members can page (615) 835-0507 (Vanderbilt University Hospital) or (615) 835-9798 (Monroe Carell Jr. Children's Hospital at Vanderbilt).
Interpreter Services provides 24-hour access to telephone interpreters. For any language, staff members can call (866) 874-3972 or (877) 746-4674.
The Interpreter Services Office can translate medical center forms. For more information, click here.
For more information about finding a reader and/or Braille documents for visually impaired patients, please call (615) 322-7378.
Vanderbilt serves patients who are deaf or hard of hearing through the Tennessee Relay Service. If you are a patient who is deaf or hard of hearing and would like to reach Vanderbilt, use your personal TTY and dial 711. (711 dialing access doesn’t work for Video Relay Service, Internet Protocol Relay or IPTCTS Relay calls because they are initiated through the Internet.)
If you need to reach a patient who is deaf or hard of hearing, you may do so using a TTY (which can be checked out from the Interpreter Services office) or simply dial 711 from your office phone, then enter the phone number you are trying to reach. (Remember to dial 9 for an outside line before dialing 711.)
Email the manager, T. Hope Collins, or contact the Interpreter Services Office at (615) 322-7378.