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25 Questions about One Hundred Oaks
1. What clinics and services are moving or expanding to One Hundred Oaks, and when?
2. What are some of the new features that the One Hundred Oaks clinics plan to offer?
Since each clinic is in some sense getting a new start in a new location, each will have noticeable changes to improve the experience of patients.
A few examples:
• The Multiple Sclerosis Center will have architectural design that facilitates mobility and testing.
• The Interventional Pain Center will have the first outpatient palliative care clinic.
• The Medical Infusion clinic will have expanded spaces for patients and families, with recliners and televisions.
• The Dermatology clinic will have a separate entrance and waiting area for cosmetic surgery patients.
• A full service Diagnostic Lab and Pharmacy on site will allow patients the convenience of one-stop service.
3. What hours will Vanderbilt Health at One Hundred Oaks be open?
Most clinics will operate on a typical 8 a.m. to 5 p.m. schedule. In addition, some clinics will, for convenience reasons, be open some Saturday hours. Additionally, we know there will be after-hours support groups and educational classes for the community. When the fitness and wellness center opens, the hours for that space will be dramatically extended.
4. Are pagers available so patients can walk around or shop without worrying about missing an appointment?
Yes. Patients who wish to leave the clinic area and go to the food court for a snack or a cup of coffee can pick up a pager. When the clinic is ready, a text message will be sent to the pager, to let the patient know to return to the clinic entrance.
5. Is self-check-in available to patients at One Hundred Oaks?
Yes. Patients have the option of using a credit card or other magnetic stripe card (similar to airport check-in) to access a self-check-in kiosk. These kiosks will be located just outside each clinic front desk area, and will identify the patient, confirm personal and insurance information, collect the co-payment if he or she wants to pay there, and complete the check-in.
6. Are there computers so patients can access My Health at Vanderbilt?
My Health at Vanderbilt is a secure online program specifically for Vanderbilt patients. Through this online program, patients can view their personal health information and communicate with their physicians via e-mail. Computer stations for patient/family access to My Health at Vanderbilt are placed throughout the main mall waiting area, food court, and overall common area of Vanderbilt Health at One Hundred Oaks. In some cases, by accessing My Health at Vanderbilt prior to a clinic visit, patients can speed up the visit process.
7. The original Hundred Oaks, where the log house was, literally had 100 oaks on the land. Is Vanderbilt going to plant trees and landscape the area?
For the first time since the beginning of mall construction in 1965, there will be 100 oaks at One Hundred Oaks—Vanderbilt is participating with the mall’s owners in planting the oaks, along with other trees and bushes, to help the site look better and reduce its carbon footprint.
8. What are other steps Vanderbilt is taking to make the mall “green?”
In addition to planting trees, Vanderbilt is also:
• Renovating the existing facility to reuse the site
• Diverting as much water as possible from landfills
• Using recycled building products
• Improving storm water runoff, including several rain gardens
9. What is a rain garden, and why are there going to be several of them at One Hundred Oaks?
A rain garden is planted area designed to absorb rainwater from, for example, a parking lot. It allows the water to soak naturally into the ground rather than into a storm sewer, which keeps pollutants out of streams.
10. Does Vanderbilt own One Hundred Oaks?
No. Vanderbilt has signed a 12-year lease with the current developers and owners of 100 Oaks. This lease does include a future ability to purchase property at 100 Oaks. It also means that some improvements—landscaping, exterior upgrades and leases for restaurants outside the mall—are being done by the mall owners in conjunction with Vanderbilt, but not by Vanderbilt. The owners of the mall are Dallas-based developers Frank Mihalopoulos and Tony Ruggeri.
11. The last time I was in the upstairs mall area at 100 Oaks, it was not particularly attractive. It fact, it was kind of creepy. Has it been remodeled?
You won’t recognize it. The clinic facades, the flooring, the seating—everything about the interior has been carefully considered to provide a pleasant environment for patients, families, staff and faculty. There have even been windows and skylights added to bring more daylight into the concourse.
12. How many entrances are there to the Vanderbilt Health part of the mall?
Five entrances will lead visitors into the mall, but the main entrance will be on the southwest corner, at the “back” near the movie theater. This entrance will have a canopy cover and free valet for patients.
13. Are neighborhood groups able to use space at One Hundred Oaks?
Yes, because Vanderbilt Health is seeking to be part of the community in the neighborhood around the mall. So if a community group wants to use a conference room or a public space, assuming there’s no scheduling conflict with a Vanderbilt activity, the group may do so.
14. Is there a food court?
Good food will be in abundance at One Hundred Oaks. Einstein Brothers Bagels, which includes breakfast foods, as well as soups, salads and sandwiches for lunch, will be inside the mall. In addition, the owners of the mall are placing a Logan’s, Cheeseburger Charley’s and a third restaurant to be determined on the property.
15. How about neighborhood restaurants?
An improved crosswalk over Thompson Lane makes it easy to cross over to nearby Berry Hill restaurants, including Sam and Zoe’s, Baja Burrito, Applebee’s, the Yellow Porch, Wendy’s and Calypso Café.
16. How about Wi-Fi?
One Hundred Oaks will have free Wi-Fi available.
17. Is One Hundred Oaks served by Metro Transit Authority buses?
Yes it is, and there are three Metro bus stops, including one with a shelter, at various points at the mall.
18. Is the Regal Hollywood 27 movie theater remaining?
Yes, all the surrounding businesses on the One Hundred Oaks property, including the theater, are remaining in place.
19. Are there going to be any walk-in or emergency services at One Hundred Oaks?
No. All emergency services will continue to come to the adult and pediatric Emergency Departments on the main campus.
20. Are retail stores remaining?
Yes. All of the first-floor retail stores such as TJ Maxx, Electronic Express, Ross, Michael’s and others are staying in place. In addition, the developers are working to sign a few additional leases with retailers in some of the vacant space.
21. Getting into the parking lot from Thompson Lane is sometimes a pain, too. Is that easier?
Yes, a new entrance drive and new traffic lights will smooth the entrance from Thompson Lane.
22. Is parking free at One Hundred Oaks?
Yes. Faculty, staff, patients and visitors will all be able to park for free. Free valet parking is also offered for patients at a covered entrance at the back of the mall.
23. Are there shuttles between the main campus and One Hundred Oaks?
Absolutely. Shuttles will run at intervals throughout the operating hours of One Hundred Oaks. Seven or eight shuttles will be running continuously to and from the mall and multiple stops on the main campus.
24. Is Vanderbilt Police also patrolling at One Hundred Oaks?
Vanderbilt Police operated a precinct at the mall, and will have three officers on duty at One Hundred Oaks 24 hours a day, 365 days a year.
25. What other safety improvements are in place?
Improved lighting in the parking lot, emergency telephones that connect to the Vanderbilt Police, and closed circuit TV cameras at access points all contribute to the security of the site.